Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Blackmore

Winder,GA

Summary

With over 30 years of experience, notably at Atlanta Equipment Repair, I excel in customer relationship management and equipment inspection. Leveraging expert installations skills, I've significantly enhanced system performance and safety standards. My proactive approach in troubleshooting and project estimation ensures optimal operational efficiency and customer satisfaction, embodying a blend of technical proficiency and exceptional interpersonal communication. Dedicated and reliable professional possesses a deep understanding of a wide range of tools and equipment. Proven record of successfully diagnosing and resolving complex repair issues. Skilled in performing preventative maintenance to ensure smooth operations and maximize equipment life.

Overview

35
35
years of professional experience

Work History

Shop Manager

Atlanta Paving & Concrete
04.2024 - 04.2025
  • Oversaw daily operations to ensure optimal store performance and customer satisfaction.
  • Implemented inventory management processes, reducing stock discrepancies and ensuring product availability.
  • Streamlined in-store procedures, enhancing efficiency while maintaining high-quality service standards.
  • Established strong vendor relationships, negotiating favorable terms and improving supply chain reliability.
  • Conducted regular performance evaluations, providing constructive feedback to support employee development and retention.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Participated in continuous improvement initiatives aimed at reducing waste, increasing efficiency, and elevating overall shop performance.
  • Conducted routine assessments of machinery for compliance with industry regulations as well as identifying areas of potential improvement.
  • Implemented safety protocols and training programs, maintaining a safe work environment and reducing workplace accidents.
  • Reduced machine downtime by establishing preventive maintenance schedules and monitoring equipment performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

SERVICE TECHNICIAN

Bobcat of Atlanta
10.2022 - 04.2024
  • Replaced worn-out components with genuine parts for optimal performance of the system.
  • Followed safety protocols when performing service and repairs.
  • Utilized strong communication skills to efficiently interact with customers and provide technical advice.
  • Communicated with management and other team members to provide detailed reports and updates on assignments.
  • Identified parts needed for repairs and ordered them as needed.
  • Remained up-to-date on technical and product knowledge within area of responsibility.
  • Conducted preventative maintenance on equipment to optimize performance.
  • Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
  • Troubleshot and repaired various electronic systems to resolve customer issues.
  • Interfaced with customers, dealers, and sales representatives to determine service and scheduling needs of customers.
  • Tore down, repaired and rebuilt faulty assemblies.
  • Responded promptly to emergency service requests in order to minimize customer downtime.
  • Read blueprints and schematics to determine methods and sequences of assembly.
  • Documented machine information and completed repairs for work orders.
  • Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components.
  • Conferred with customers to determine nature of problems or explain repairs.
  • Troubleshot complex mechanical problems and identified solutions to restore operations.
  • Disassembled equipment to gain access to defects.
  • Computed cost estimates for labor and materials.
  • Followed wiring diagrams to inspect electrical connections, wiring and relays.
  • Diagnosed and repaired mechanical issues on various equipment models.
  • Conducted routine maintenance to ensure optimal performance and safety standards.
  • Collaborated with team members to streamline service processes and improve turnaround times.
  • Trained junior technicians on diagnostic techniques and equipment operation protocols.
  • Developed comprehensive service reports detailing repair actions and recommendations for clients.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

HEAVY EQUIPMENT MECHANIC

Atlanta Equipment Repair
03.1990 - 10.2022
  • Performed preventative maintenance and repairs on a variety of heavy equipment, including bulldozers, backhoes, excavators, and cranes.
  • Conducted regular inspections of shop area to identify any potential safety hazards.
  • Repaired hydraulic systems, engines, transmissions, brakes, electrical components and air conditioning systems on heavy equipment.
  • Diagnosed and repaired mechanical issues in heavy equipment, ensuring optimal performance and reliability.
  • Conducted routine maintenance checks to prevent equipment breakdowns and extend operational lifespan.
  • Trained junior mechanics on best practices for equipment repair and safety protocols.
  • Implemented process improvements that enhanced repair turnaround times and reduced downtime for clients.
  • Collaborated with team members to troubleshoot complex mechanical failures, achieving effective solutions swiftly.
  • Utilized diagnostic tools and equipment to accurately assess machinery conditions and required repairs.
  • Maintained detailed records of repairs and maintenance activities, ensuring compliance with industry standards.
  • Maintained a clean work environment that promoted safety while enhancing overall productivity.
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Removed worn or faulty components for replacement or repair.
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Maintained meticulous records of all repair work that was made to machines and equipment.
  • Inspected and tested heavy equipment components to certify proper operation and safety.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
  • Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
  • Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
  • Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
  • Optimized machine operations, executing regular tune-ups and adjusting hydraulic systems as needed.
  • Maintained accurate records of equipment maintenance, repairs, and parts inventory to ensure efficient tracking and cost control.
  • Reassembled and tested equipment after repairs to verify function and performance.
  • Mentored junior mechanics on best practices for heavy equipment repair, fostering a supportive learning environment for continuous growth.
  • Fabricated and installed custom parts and components to meet specific equipment needs.
  • Restored and modified equipment using welding and metal fabrication techniques.
  • Collaborated with a team of mechanics to troubleshoot complex mechanical problems and devise appropriate repair strategies.
  • Selected hand tools, power tools and precision measuring instruments according to task requirements.
  • Leveraged diagnostic tools such as multimeters and pressure gauges to accurately identify malfunctions in electrical systems.
  • Exhibited adaptability by working on various types of heavy equipment including bulldozers, excavators, loaders, and cranes.
  • Improved overall productivity with meticulous attention to detail in servicing and repairing heavy equipment components.
  • Increased customer satisfaction through timely completion of repair projects while adhering to high-quality workmanship standards.
  • Developed custom solutions to address unique challenges posed by complex or outdated machinery.
  • Operated diagnostic tools and equipment to identify faults and malfunctions accurately.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
  • Responsible for sourcing and obtaining parts for necessary repairs.
  • Responsible for all bookkeeping including accounts receivable, accounts payable, and payroll.

Education

High School -

Lithonia High School
Lithonia, Ga
05.1987

Skills

  • Customer Relationship Management
  • Project Estimation and Bidding
  • Equipment Inspection
  • Expertise in Installations
  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee scheduling
  • Customer engagement
  • Employee motivation
  • Consultative sales
  • Budget adherence
  • Tax and payroll
  • Budgeting and finance
  • Brand representation
  • Budget leadership
  • Customer relations
  • Data management
  • Cost control
  • Budget control
  • Inventory control
  • Customer service management
  • Cost analysis and savings
  • Desktops, laptops, and mobile devices
  • Proficient in [software]

Timeline

Shop Manager

Atlanta Paving & Concrete
04.2024 - 04.2025

SERVICE TECHNICIAN

Bobcat of Atlanta
10.2022 - 04.2024

HEAVY EQUIPMENT MECHANIC

Atlanta Equipment Repair
03.1990 - 10.2022

High School -

Lithonia High School

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Christopher Blackmore