Christopher Blackwell
Laurel,MD
Summary
Experienced hospitality professional with 4+ years in front office operations, sales support, and guest relations at top hotel chains. Known for strong leadership and commitment to exceeding guest expectations. Pursuing BBA in Hospitality Management for continued industry growth.
Overview
6
6
years of professional experience
Work History
Task Force Consultant – Front Office Operations
Carver LLC
06.2025 - Current
- Delivered strategic operational assistance to properties undergoing transitions.
- Act as an interim Front Office Supervisor, providing guidance and ensuring seamless guest experiences.
- Train local staff on Hilton brand standards and PMS software, including OnQ and PEP.
- Audit and enhance operational workflows, focusing on room assignments, guest recovery, and service delivery.
- Elevate service scores and optimize team synergy through mentorship and cross-training.
- Ensure consistent brand representation and guest satisfaction across multiple markets.
Front Office Supervisor
Homewood Suites by Hilton
01.2025 - 06.2025
- Lead a front office team in day-to-day operations, maintaining a high level of guest satisfaction and efficiency.
- Support and train new hires while managing schedule coverage for 24/7 operations.
- Collaborate closely with Sales, Housekeeping, and Maintenance to fulfill VIP reservations and ensure operational harmony.
- Resolve complex guest concerns, apply service recovery techniques, and track feedback via internal survey platforms.
- Drive upsell initiatives and ensure that team adheres to revenue management strategies.
Front Desk Agent / Bartender / Cook
Hyatt Place
09.2024 - 01.2025
- Operated cross-functionally in front desk, food and beverage, and bar services, showcasing versatility and time management.
- Provided hospitality services to 100+ guests daily while upholding Hyatt's brand culture and safety procedures.
- Handled room inventory, assisted with mobile check-in processes, and adjusted room blocks for group bookings.
- Maintained bar service, prepared light meals, and executed food safety standards.
- Increased guest retention by promoting loyalty programs and engaging guests during extended stays.
Front Desk Agent / Night Auditor
Holiday Inn
01.2024 - 09.2024
- Managed full audit responsibilities overnight, including end-of-day reports, deposit reconciliation, and shift handoffs.
- Monitored booking channels and adjusted rates as needed to maximize occupancy and revenue.
- Assisted with training and onboarding of new night audit associates.
- Served as the property's point-of-contact for overnight guest needs, safety, and incident reporting.
- Supported Revenue and Sales departments with room block reservations, invoices, and pre-arrival planning.
Front Desk Agent
Tulsa Club Hotel, Curio Collection by Hilton
02.2023 - 01.2024
- Executed luxury check-in processes for high-tier Hilton Honors guests and VIP clientele.
- Assisted with concierge-level tasks including event reservations, restaurant recommendations, and private transportation.
- Worked closely with banquet staff to coordinate room setups for events, weddings, and corporate meetings.
- Recognized for consistently exceeding guest satisfaction metrics and positive guest comment cards.
- Trained on Hilton’s OnQ PMS and supported night audit operations when required.
Front Desk Agent
Hilton Garden Inn
08.2021 - 02.2023
- Managed front office tasks including cash handling, group billing, and room assignment accuracy.
- Trained in multiple shift procedures including AM, PM, and overnight responsibilities.
- Prepared daily reports, maintained communication logs, and coordinated with housekeeping and engineering.
- Recognized as Employee of the Month for excellence in service delivery and leadership potential.
Sales Associate
Walmart
06.2019 - 07.2020
- Provided friendly, efficient service to customers across multiple departments.
- Supported product restocking, inventory counts, and department cleanliness.
- Assisted customers with complex orders and maintained knowledge of store promotions and policies.
Education
Bachelor of Business Administration - Hospitality Management
Strayer University
Skills
- Conflict Resolution
- Guest Services
- Event Hosting
- Leadership & Team Development
- Time Management
- PMS: OnQ, PEP, OPERA, Colleague Advantage, FrontDesk
- Upselling
- Budgeting
- ADR
- Microsoft Office Suite
- Written & Verbal Communication
- Staff Training
- Housekeeping inspection
Work Type
Full TimeContract WorkGig WorkInternshipWork Location
RemoteHybridOn-SiteTimeline
Task Force Consultant – Front Office Operations
Carver LLC
06.2025 - Current
Front Office Supervisor
Homewood Suites by Hilton
01.2025 - 06.2025
Front Desk Agent / Bartender / Cook
Hyatt Place
09.2024 - 01.2025
Front Desk Agent / Night Auditor
Holiday Inn
01.2024 - 09.2024
Front Desk Agent
Tulsa Club Hotel, Curio Collection by Hilton
02.2023 - 01.2024
Front Desk Agent
Hilton Garden Inn
08.2021 - 02.2023
Sales Associate
Walmart
06.2019 - 07.2020
Bachelor of Business Administration - Hospitality Management
Strayer University
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