Christopher Blanco Bennett
Reston,VA
Summary
Experienced NOC Analyst with over four years of expertise in providing technical solutions and proactive network management. Possesses extensive knowledge in managing customer inquiries, resolving technical problems, and system maintenance. Demonstrates proven ability to multitask and work efficiently in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
NOC Analyst
Ligado Networks
05.2023 - Current
- Monitor space-based satellite and terrestrial network system components and applications to ensure uninterrupted service across North America to fixed and mobile devices.
- Demonstrate strong commitment towards customer service and ensuring high network availability.
- Utilize network monitoring and management tools to diagnose and resolve network troubles, directing repairs through escalation to Tier II and Tier III level teams when necessary.
- Responsible for alarm response, monitoring, and control of multiple satellite feeder link earth stations, Satellite Telemetry, Nortel communications systems, Satellite Carrier Monitoring Systems, CISCO Network Systems, Regional TV broadcast systems, environmental and emergency power systems.
- Categorize incident severity, document, and provide detailed reports of impacting network incidents through ServiceNow Trouble Ticketing Service Alerts.
- Leverage industry best practice troubleshooting skills, Network Management tools, and available resources to quickly resolve network problems.
- Update ticket documentation and generate maintenance notifications during system reconfigurations or scheduled maintenance events.
- Maintain Incident Management system and enforce escalation policy to ensure incident resolution.
- Provide technical customer support to our service providers by investigating customer-related issues.
- Produce accurate and detailed incident log entries for daily up-reporting to management.
NOC Global Engineer
SES Satellites
11.2022 - 03.2023
- Troubleshoot software systems, RF, and network-based link performance issues.
- Document problem descriptions, provide detailed problem diagnoses accurately, and comply with established practices.
- Perform 2nd-level security monitoring and analysis of security alerts to identify security incidents.
- Monitor internal and production systems and escalate/paging level three engineers.
- Assisted in maintaining operations documentation, including support guides, knowledge base articles, and procedures.
- Set up hardware and software in optimal configurations to meet network performance requirements
IT Helpdesk
Aligned Technology Solutions
08.2022 - 11.2022
- Administer core Microsoft Active Directory, DHCP, DNS, Print, and File shares
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Configured and tested new software and hardware
Electrician
Power Solutions
01.2020 - 08.2022
- Troubleshoot and maintain electrical work on low and high-voltage equipment, including variable frequency and D.C
- Oversee the installation of lights by a group of apprentices.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters
Specialist
Apple
08.2017 - 03.2019
- Mentor new sales associates to contribute to the store's positive culture
- Ability to quickly troubleshoot the products and then determine how to proceed
- Ensure customer problems are handled appropriately, escalating issues when necessary and knowing when to consult managers
Customer Service Representative CSR - II
Woodforest National Bank
11.2015 - 08.2017
- Maintain strong product and sales knowledge and champion core service values
- Provide sound advice at every customer interaction to create positive customer service experience and meet customer's financial needs
Education
Some College (No Degree) - Sound Engineering
Full Sail University
Winter Park, FLHigh School Diploma -
Patriot High School
Nokesville, VA07.2013
Skills
- Incident Management
- Network Configuration
- System Monitoring
- Network Troubleshooting
- Database Administration
- System and Network Security
- Switches and Routers
- Server Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
NOC Analyst
Ligado Networks
05.2023 - Current
NOC Global Engineer
SES Satellites
11.2022 - 03.2023
IT Helpdesk
Aligned Technology Solutions
08.2022 - 11.2022
Electrician
Power Solutions
01.2020 - 08.2022
Specialist
Apple
08.2017 - 03.2019
Customer Service Representative CSR - II
Woodforest National Bank
11.2015 - 08.2017
Some College (No Degree) - Sound Engineering
Full Sail University
High School Diploma -
Patriot High School
Languages
Spanish
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