Christopher Bleau
Livonia,MI
Summary
Dynamic Account Sales Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
35
35
years of professional experience
Work History
Account Manager
Gleason Corporation
03.2017 - Current
- Examined the part print drawings of consumers and identified the most effective inspection method.
- Collaborated with the estimating department to develop a proposal that will meet the needs of our clients.
- Managed the budget for gage design and construction and reviewed purchase orders.
- Conducted regular technical reviews to identify areas for improvement and optimize client outcomes.
- Led cross-functional teams to resolve complex issues, driving timely solutions for clients.
- Analyzed client needs and provided tailored recommendations to maximize product usage and effectiveness.
- Delivered training sessions on product features and best practices, enhancing user proficiency.
- Collaborated with engineering teams to relay client feedback, influencing product development priorities.
- Monitored account performance metrics, implementing strategies to improve service delivery and retention rates.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Configured and modified product systems to meet customer-specific needs.
- Tracked sales data for analysis and forecasting.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
Account Manager
Air Gage Company
07.2008 - 05.2010
- Determined and pursued the requirements of clients for gaging equipment.
- Collaborated with the estimating department to develop a proposal that will meet the needs of our clients.
- Negotiated the ultimate cost with the customer's purchasing department.
- Developed a robust rapport with the customers.
- Responsible for project management and served as the customer's representative during the order's construction.
Service Manager
Air Gage Company
01.2007 - 07.2008
- Effectively oversaw the personnel of the service department.
- Improved response time to ensure that world-class service is delivered in a timely manner.
- Composition of service and instruction quotations.
- My duties encompassed the installation of gauges, the scheduling of customer service, and the repair of field service equipment.
- Use a collaboration mentality to provide feedback and guidance to other departments in the areas of continuous improvement and problem solving.
- Promoted to the sales department in July 2008. My promotion was primarily a result of my exceptional customer relations, problem-solving abilities, and self-motivation.
Software Engineer
Air Gage Company
02.2005 - 01.2007
- Developed application software for the Air Gage GageMaster and DataMyte software.
- Employed expertise in GD&T to input accurate formulas and verify a variety of part print conditions.
- Continuously resolved challenging technical issues while working independently and in a team environment.
Service Technician/Bench Hand
Air Gage Company
10.1996 - 02.2005
- Collaborated with customers to resolve technical issues and conducted on-site technical training sessions for them regarding Air Gage systems.
- Coordinated with procuring to obtain the essential materials for the construction and processed blueprints from engineering for the machine shop.
- Collaborated with the engineering team to resolve issues related to the machining of gages.
- Constructed, diagnosed, and executed runoffs for new equipment.
- Implemented new gaging equipment in the customer's environment.
Avionics Electronics Technician
US Navy
10.1993 - 10.1996
- Responsible for training of Navel Reserves allowing them to maintain their qualifications
- Maintained and repaired P3 aircraft
Bench Hand Helper
Air Gage Company
05.1991 - 10.1993
- Responsible for training assisting bench hands with the assembly of gages
- Ran I.D O.D and surface grinder machining tool holders.
Education
High School Diploma -
Stevenson High School
Livonia, MI06.2001
Certificate of Technical Studies - Avionics Electronics Technician
Naval Air Technical Training Center
Millington, TN03-1969
Skills
- Proficient in team leadership and development
- Guide the fulfillment of customer needs throughout various divisions
- Skilled in organizing timelines and managing financial resources
- Skilled in the creation and resolution of gaging systems
- Deep understanding of product knowledge
Timeline
Account Manager
Gleason Corporation
03.2017 - Current
Account Manager
Air Gage Company
07.2008 - 05.2010
Service Manager
Air Gage Company
01.2007 - 07.2008
Software Engineer
Air Gage Company
02.2005 - 01.2007
Service Technician/Bench Hand
Air Gage Company
10.1996 - 02.2005
Avionics Electronics Technician
US Navy
10.1993 - 10.1996
Bench Hand Helper
Air Gage Company
05.1991 - 10.1993
High School Diploma -
Stevenson High School
Certificate of Technical Studies - Avionics Electronics Technician
Naval Air Technical Training Center