Christopher Bohn
Wiggins,CO
Summary
At Sonsio, LLC., I excelled as a Claims Auditor, leveraging my expertise in claims auditing and problem-solving to enhance claim accuracy and customer satisfaction. My proactive approach in compliance and regulations, coupled with a knack for relationship building, significantly improved operational efficiency and contributed to a positive customer experience.
Overview
19
19
years of professional experience
Work History
Claims Auditor
Sonsio, LLC.
11.2005 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends, enhancing personal skill set and benefitting the organization.
- Maintained compliance with industry regulations by staying current on policy changes and updating procedures accordingly.
- Provided high level of professionalism when speaking with customers or responding to emails to promote company's dedication to service.
- Enhanced claim accuracy by meticulously reviewing and auditing claim submissions.
- Reduced claim overpayments with comprehensive analysis of billing discrepancies and adherence to company policies.
- Collaborated with claims adjusters, ensuring proper investigation and resolution of complex cases.
- Prioritized daily tasks to satisfy workload demands and department's turnaround goals.
- Streamlined the claims process for increased efficiency through thorough documentation and recordkeeping.
- Improved customer satisfaction by providing timely and accurate feedback on submitted claims, facilitating a positive experience.
- Researched issues related to claims processing to identify origins and implement corrective solutions.
Education
Bachelor of Arts - Journalism
Metropolitan State University of Denver
Denver, CO05.2017
Skills
- Claims Auditing
- Auditing Techniques
- Compliance and regulations
- Payment analysis
- Verbal Communication
- Policy Interpretation
- Attention to Detail
- Problem-Solving
- Claims Investigation
- Reliability
- Critical Thinking
- Customer service and support
- Team Leadership
- Claims
- Decision-Making
- Relationship Building
- Insurance policy coverage knowledge
Timeline
Claims Auditor
Sonsio, LLC.
11.2005 - Current
Bachelor of Arts - Journalism
Metropolitan State University of Denver
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