Christopher Bolling
North Bend
Summary
Dynamic and detail-oriented technician with a proven track record at Three Rivers Casino, excelling in troubleshooting and preventive maintenance. Recognized for enhancing equipment reliability and customer satisfaction through effective communication and rapid problem-solving. Skilled in installation and repair, consistently achieving operational efficiency and minimizing downtime.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
9
9
years of professional experience
Work History
EGM Tech Supervisor
Three Rivers Casino - Coos Bay
04.2020 - 11.2025
- Diagnosed and resolved technical issues with gaming machines, ensuring optimal functionality.
- Conducted routine maintenance on equipment, enhancing reliability and performance standards.
- Collaborated with team members to streamline repair processes, reducing downtime for gaming operations.
- Trained new technicians on best practices for equipment handling and safety procedures.
- Supervised & worked alongside the team on all projects ensuring productive workflow.
- Implemented preventive maintenance schedules, improving overall operational efficiency and service quality.
- Led troubleshooting efforts during peak hours, maintaining service continuity and guest satisfaction.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Slot Technician 3
Three Rivers Casino & Resort
07.2018 - 03.2020
- Diagnosed and repaired slot machine malfunctions to ensure optimal functionality.
- Conducted routine inspections and preventative maintenance on gaming equipment.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Trained junior technicians on troubleshooting techniques and safety protocols.
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Conducted routine inspections to verify compliance with gaming control.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
Sous Chef
Spice Bistro
01.2017 - 10.2017
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed and executed seasonal menus, incorporating local ingredients and culinary trends.
- Trained new kitchen personnel on cooking techniques and operational procedures.
- Managed inventory levels, reducing waste through efficient portion control practices.
- Collaborated with front-of-house staff to enhance guest dining experiences through menu knowledge.
- Conducted regular quality checks on dishes before serving, maintaining high culinary standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
Education
GED -
S.W.O.C.C.
Coos Bay, ORNorth Bend High School
North Bend, ORSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
Timeline
EGM Tech Supervisor
Three Rivers Casino - Coos Bay
04.2020 - 11.2025
Slot Technician 3
Three Rivers Casino & Resort
07.2018 - 03.2020
Sous Chef
Spice Bistro
01.2017 - 10.2017
GED -
S.W.O.C.C.
North Bend High School