Christopher Bookman
Coatesville,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Camp Counselor
Brandywine Red Clay Alliance
05.2018 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Restaurant Team Member
Wayback Burgers
05.2019 - 09.2019
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Back of House Team Member
Chick Fill A
03.2020 - 09.2020
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Maintained and sanitized service stations, prep areas, and countertops.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted in setting up and breaking down kitchen stations.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Front of House Team Member
Chick-fil-A
10.2019 - 03.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
Shift Leader
Wayback Burger
09.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Assistant Manager
Wayback Burger
11.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Customer Service Associate
Walmart
07.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Member
Aldi
01.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Overnight Stocker
Bjs Wholesales Club
05.2023 - Current
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Education
High School Diploma -
Great Valley High School
Malvern, PA06.2022
Bachelor of Science - Criminal Justice
Temple University
Philadelphia, PA05.2026
Skills
- Revenue Optimization
- Light Housekeeping
- Data Accuracy
- Cardboard Management
- Time Management Skills
- Collecting Carts
- Cash Register Systems
- Feedback Acceptance
- Hiring and Training
- Promotional Planning
- Plates Presentation
Timeline
Overnight Stocker
Bjs Wholesales Club
05.2023 - Current
Team Member
Aldi
01.2022 - 08.2022
Customer Service Associate
Walmart
07.2021 - 12.2021
Assistant Manager
Wayback Burger
11.2020 - 07.2021
Back of House Team Member
Chick Fill A
03.2020 - 09.2020
Front of House Team Member
Chick-fil-A
10.2019 - 03.2020
Shift Leader
Wayback Burger
09.2019 - 11.2020
Restaurant Team Member
Wayback Burgers
05.2019 - 09.2019
Camp Counselor
Brandywine Red Clay Alliance
05.2018 - 08.2018
High School Diploma -
Great Valley High School
Bachelor of Science - Criminal Justice
Temple University
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