Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Borsics

Princeton,Texas

Summary

System Administrator with proven expertise in network troubleshooting and client communication. Achievements include enhanced support efficiency and compliance testing, alongside effective management of OS imaging and hardware installations. Recognized for strong problem-solving abilities, leading to significant improvements in IT service delivery and reduced downtime. Experienced in helpdesk support, network administration, and device support, with a focus on maintaining user productivity through technical skills and root cause analysis.

Overview

19
19
years of professional experience
1
1
Certification

Work History

System Administrator

Arctic IT
10.2022 - 04.2024
  • Configure, troubleshoot, and support retail peripherals such as credit card terminals, receipt printers, cash drawers and bar code readers
  • Document build process for imaging and maintain as adjustments are needed
  • Responsible for RMA process for defective hardware including coordination with client and vendor
  • Perform testing on new releases and service packs for hardware and software after manufacturer releases before deployment to client. Assist with the deployment of the releases and service packs to client’s deployed hardware and software.
  • Performs hands-on fixes at the desktop level, including installing and upgrading software, hardware, and configuring systems and applications
  • Creates and enforces hardware/software standards and procedures as needed
  • Responds to support incident tickets opened by the Support Center and routed to the System Administrator- Hardware for further problem determination, troubleshooting and resolution
  • Builds, updates and distributes workstation OS images and communicating to the clients on the build
  • Monitors and alerts on OS patching, Virus DAT file update and other security file updates success/failures
  • Works with client’s Compliance/Security officer to test, defend and change image to meet compliance
  • Openly communicates technical requirements to client and answers questions
  • Continuously improves client support and Client Support Center efficiency
  • Meets project milestones monitored and set by appropriate Program Manager
  • Develops hardware standards and works with vendor on pricing
  • Works with the System Administrator-Applications on business software (D365 F&O Retail) updates, proper communication approval and administration
  • Responsible for training of Support Center Tier 1 and Tier 2 employees
  • Recommends tools and products for purchase with supervisor
  • On-call hours required
  • Actively participates as a member of the Arctic IT team
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Submits timesheets and expenses accurately and timely
  • Other duties as assigned

Senior Technical Support Analyst

Arctic IT
10.2021 - 10.2022
  • Deliver technical support over the phone remotely and in person; understands support processes
  • Use approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, SCCM, etc.
  • Provide instructions to clients on basic desktop, peripheral, and mobile device usage
  • Troubleshoot workstation-based software issues with: Microsoft Supported Windows Operating systems, Microsoft Supported Office/O365, Local and network printers, Adobe, Apple Mac Operating systems, Sophos and other major AV brands
  • Able to add users and join workstations, to a domain and assign permissions per procedures
  • Apply basic troubleshooting to server-based software issues with Cloud Services, Microsoft Supported Windows Server, Microsoft Supported Exchange, Microsoft Supported SQL Server, Microsoft Supported Terminal Server and Remote Desktop Services, Sophos and other major AV brands
  • Knowledge and understanding of DNS, the Internet and mail flow
  • Administer Microsoft Office 365
  • Manage and delete user accounts
  • Manage Skype/Teams for Business
  • Manage SharePoint
  • Licensing levels to include subscription offerings
  • Knowledge of backup solutions including Barracuda and others
  • History of working with various server/workstation peripherals such as POS equipment (cash drawers, credit card readers, tablets) USB printers, PIV card readers, etc
  • Learn and understand 3rd party applications
  • Learn client key business processes to provide effective troubleshooting, resolution, or workarounds
  • Communicate with vendors for RMA and troubleshooting purposes
  • Maintain appropriate documentation including client technical documentation, 'how to' documentation, knowledge base articles, internal procedures/processes, etc.
  • Identify efficiencies for Arctic IT and our clients
  • Work well with clients at all levels, from executive to IT to end user
  • Accurately enter and maintain issue information including notes and resolution
  • Actively participates as a member of the Arctic IT team
  • Adheres to work group and company polices outlined in Team Member handbook, electronic communication, and other documentation
  • Submits timesheets and expenses accurately and timely
  • Other duties as assigned

Computer Network Systems Technician (CST) Instructor

Intellitec College
Colorado Springs, CO
07.2019 - 12.2020
  • Prepare for and instruct established and approved curriculum and lesson plans to students in a professional manner
  • Curriculum Design: Updated and enhanced curriculum to teach students to certification level in IT Fundamentals, Hardware, Software, Networking, Server 2016, Linux, and IT Security.
  • Answer all student questions as they arise to ensure student understanding and completion of material.
  • Provide leadership, mentoring, and guidance for new IT instructors and students enrolled in the CST program.
  • Assist new instructional staff on technical information taught in classes, classroom management, and labs.
  • Work with colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses.
  • Maintain professionalism within the classroom and coach students on their professionalism.
  • Student Mentoring: Provide support, direction, mentoring, and instruction for students, aiding in their planning of their professional careers in IT. Provide guidance counseling for students in professional and personal development.
  • Work with colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses.
  • Manage all classroom activity including lecturing, student assistance, and lab instruction
  • Assess students’ progress by grading papers, tests, and other work.
  • Collect all outside work from 25% of the students in a class to meet ACCSC requirements.
  • Attend weekly and annual trainings to maintain currency in the field and continual improvement of personal teaching strategies.
  • Stay informed about changes and innovations in their field.
  • Determine potential and current problems within the program and communicate with management to resolve these problems efficiently and effectively.
  • Plan lessons and assignments.
  • Counsel students on academics and attendance to ensure retention and graduation.
  • Work closely with the Program Supervisor to manage student issues that could potentially lead to low retention rates.
  • Setup virtual lab area for daily instructional activities including equipment setup.
  • Assist in the maintenance of quality equipment and tools for program use.
  • Develop online curriculum and utilize Google Classroom for online delivery.
  • Conduct research on emerging products, services, protocols, and standards that could improve the Association IT functions.
  • Counsel students on academics and attendance to ensure retention and graduation.
  • Check grade books for accuracy, monitor student attendance, and follow-up as needed.
  • Creating documentation to Staff and Faculty on emerging technologies.
  • Diversity in teaching roles between the various CompTIA materials provided.
  • Conducted training sessions on network systems for student technicians.
  • Facilitated hands-on training sessions for practical skill development.
  • Evaluated student performance through assessments and feedback mechanisms.
  • Collaborated with faculty to update curricula based on industry trends.
  • Implemented innovative teaching methods to improve instructional delivery.
  • Mentored students in their academic and career planning processes.
  • Maintained classroom environment conducive to effective learning experiences.
  • Conducted lectures, demonstrations and group activities in order to enhance learning experience.
  • Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
  • Evaluated performance of students and made provisions to meet learning needs.
  • Encouraged students' critical thinking skills by facilitating classroom discussions.
  • Implemented instructional materials and curriculum to meet specific program needs.
  • Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
  • Planned instruction to achieve objectives based upon student needs and established curriculum.
  • Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
  • Developed guides and course materials to reinforce lecture information and help students learn.
  • Created a positive learning environment by establishing open communication with students, parents and colleagues.
  • Coordinated and facilitated training, encouraging group participation and ownership.
  • Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
  • Monitored student behavior in order to maintain an effective teaching environment.
  • Incorporated current events into lessons in order to engage student interest in real world applications.
  • Performed assessments focused on long and short-term student needs to develop individualized education program.
  • Recorded daily attendance to maintain accurate and complete records.
  • Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
  • Used electronic equipment and materials to develop and orientate technical skills.
  • Counseled struggling students regarding educational issues such as study habits or academic goals.
  • Maintained accurate records to comply with federal, state and local standards.
  • Integrated technology into curriculum design using online resources like virtual labs or simulations.
  • Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
  • Maintained evening or weekend hours to provide students with additional support.
  • Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
  • Assessed student progress through quizzes, tests, and projects.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Prepared and graded subject tests for students.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.

Junior Information Technology Technician, Tier 1 and 2 Support

Colorado Technical University
02.2015 - 08.2015
  • Troubleshoot and maintain school computers
  • Troubleshoot and maintain school printers
  • Manages student and faculty accounts
  • Work with other technicians with various Information Technology projects
  • Help with installation of new computers, printers, and various Information Technology equipment

Information Systems Specialist

U.S. Army
05.2005 - 01.2013
  • Expired Security Clearance through DoD. (June 2016)
  • 1300+ hours in military education in information technology.
  • Worked with a range of military equipment utilizing civilian-orientated programs and programming.
  • Completed a successful 15-month deployment in Iraq (June 2007- October 2008).
  • Gained two years of Network Operating Center experience at the European Theatre Network Observation and Security Center (E-TNOSC), Germany.
  • Executed an award-winning computer build with EVGA Company.
  • Awarded a Sergeant Major of the Army's coin by Raymond F. Chandler III (highest ranking enlisted personnel in the military at the time).
  • Created a working Standard Operating Procedure (SOP) for my unit that was used by another unit as well.
  • Created and set a standard for a Continuity Plan for my unit through the Directorate of Information Management (DOIM) while at Fort Sill, OK.
  • Maintained myself as a Information Assurance Manager (IAM) and as an Information Assurance Security Officer (IASO) while in the military.

Education

Associates of Science - Information Technology - General

COLORADO TECHNICAL UNIVERSITY
Colorado Springs, CO
03.2019

Junior Information Technology Technician -

COLORADO TECHNICAL UNIVERSITY
Colorado Springs, CO
08.2015

25B Information Systems Specialist/Analyst -

Fort Gordon
Augusta, GA
12-2005

Skills

  • Network troubleshooting
  • System configuration
  • Hardware installation
  • Software deployment
  • OS imaging
  • Technical support
  • Client communication
  • Incident resolution
  • Asset management
  • Problem solving
  • Compliance testing
  • Attention to detail
  • Team collaboration
  • Process improvement
  • Knowledge sharing
  • Wireless networking
  • Network cabling
  • Operating systems
  • System administration
  • Active directory
  • Remote support
  • IP addressing
  • Virtualization technologies
  • Network protocols
  • Help desk support
  • IT documentation
  • Software configuration
  • Support services
  • Effective communication
  • Diagnostic testing
  • Call triaging
  • Excellent communication
  • Problem-solving aptitude
  • IT security policies
  • Time management
  • IT service management
  • Software installation
  • IT service delivery
  • Multitasking
  • TCP/IP protocol
  • Decision-making
  • IT infrastructure
  • Adaptability and flexibility
  • Goal setting
  • Root-cause analysis
  • Continuous improvement
  • Network optimization
  • Reliability
  • Troubleshooting Hardware
  • Network configuration
  • Problem-solving abilities
  • Network diagnostics
  • System upgrades
  • Task prioritization

Certification

CompTIA ITF+

Timeline

System Administrator

Arctic IT
10.2022 - 04.2024

Senior Technical Support Analyst

Arctic IT
10.2021 - 10.2022

Computer Network Systems Technician (CST) Instructor

Intellitec College
07.2019 - 12.2020

Junior Information Technology Technician, Tier 1 and 2 Support

Colorado Technical University
02.2015 - 08.2015

Information Systems Specialist

U.S. Army
05.2005 - 01.2013

Associates of Science - Information Technology - General

COLORADO TECHNICAL UNIVERSITY

Junior Information Technology Technician -

COLORADO TECHNICAL UNIVERSITY

25B Information Systems Specialist/Analyst -

Fort Gordon

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