Christopher Botsford
Baldwinsville,New York
Summary
Proven leader in driving sales and business growth at Enterprise Rent-A-Car, with a knack for surpassing targets through strategic planning and team development. Expert in revenue generation and brand development, achieving a 1000% increase in branch revenue. Skilled in fostering customer relationships and coaching teams to excel, ensuring long-term success and profitability. Top-performing Branch Sales Manager recognized to set territory sales records. Experienced managing teams of up to 15. Offering exceptional sales and negotiation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Branch Sales Manager
Enterprise Truck Rental
06.2018 - 06.2024
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed financial statements to identify cost control initiatives.
- Increased branch revenue by 1000% through marketing and employee development.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Branch Manager
Enterprise Rent-A-Car
03.2010 - 05.2018
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Trained employees on proper procedures and strategies to improve productivity.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
Enterprise Rent-A-Car
09.2007 - 03.2010
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Business Administration And Management
St. John Fisher College
Rochester, NY05.2007
Skills
- Revenue Generation
- Sales Coaching
- Team training and development
- Strategic Planning
- Brand Development
- Competitor Analysis
- Business Development
- Marketing Analytics
- Customer Relationship Management (CRM)
- KPI Tracking
- Partnership Development
Timeline
Branch Sales Manager
Enterprise Truck Rental
06.2018 - 06.2024
Branch Manager
Enterprise Rent-A-Car
03.2010 - 05.2018
Assistant Manager
Enterprise Rent-A-Car
09.2007 - 03.2010
Bachelor of Science - Business Administration And Management
St. John Fisher College
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