Christopher Bourdon
Operations
Pensacola,FL
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
30
30
years of professional experience
Work History
Independent Agent
Landstar Systems Inc.
08.2024 - Current
- Coordinated logistics operations to ensure timely delivery of freight across multiple routes.
- Managed customer inquiries and provided solutions to enhance service quality and client satisfaction.
- Developed and maintained relationships with independent contractors to optimize operational efficiency.
- Implemented process improvements resulting in reduced transit times and increased load capacity.
- Analyzed operational data to identify trends, driving strategic decisions for route planning optimization.
- Fostered relationships with industry stakeholders to enhance market positioning.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Director of Operations
Western Indiana Logistics, Independent Agent for Landstar Systems Inc.
05.2010 - 08.2024
- Supported operational tasks by learning inventory management systems and procedures.
- Assisted in coordinating logistics and supply chain activities to enhance efficiency.
- Participated in process improvement initiatives, identifying areas for increased productivity.
- Collaborated with team members to streamline workflow and reduce downtime.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Education
Distribution Management
Indiana University Indianapolis
Indianapolis, INOperations Specialist E-5
U.S. Navy
AbroadSkills
Strategic business development
Innovative solution development
Skilled in executing operational strategies
Multi-tiered negotiation expertise
Project coordination
Timeline
Independent Agent
Landstar Systems Inc.
08.2024 - Current
Director of Operations
Western Indiana Logistics, Independent Agent for Landstar Systems Inc.
05.2010 - 08.2024
Distribution Management
Indiana University Indianapolis
Operations Specialist E-5
U.S. Navy