Christopher Bowie
Birmingham ,AL
Summary
Dynamic leader with extensive experience at Wal-Mart Supercenter, excelling in team development and operational efficiency. Proven track record in enhancing customer satisfaction through effective conflict resolution and coaching techniques. Skilled in inventory management, driving significant improvements in stock accuracy while fostering a motivated and adaptable workforce.
Overview
2026
2026
years of professional experience
Work History
Overnight Coach
Wal-Mart Supercenter
03.2017 - Current
- Supervised overnight operations, ensuring compliance with safety and quality standards.
- Supervised overnight operations to ensure seamless service delivery and employee performance.
- Coordinated staff schedules, optimizing resource allocation for peak efficiency.
- Implemented inventory management systems, reducing excess stock and minimizing waste.
- Trained and mentored new employees, fostering a culture of continuous improvement.
- Monitored performance metrics, identifying areas for operational enhancements.
- Developed standard operating procedures to streamline workflow processes.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
- Collaborated with management to strategize on long-term operational goals and objectives.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Led a team of 15 to ensure nightly operations ran smoothly
- Analyzed sales data to identify trends, leading to strategic restocking decisions and minimizing overstock issues
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Team Leader Manager
Wal-Mart Supercenter
2015 - 2017
- Led team in achieving operational goals and enhancing productivity through effective resource allocation.
- Developed training programs to enhance team skills and improve performance consistency across departments.
- Implemented process improvements that streamlined workflows and reduced turnaround times for project completion.
- Facilitated regular performance reviews, providing constructive feedback to foster professional growth among team members.
- Established clear communication channels within the team to ensure alignment on projects and initiatives.
- Mentored junior staff, fostering a culture of continuous learning and development within the organization.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Associate
Wal-Mart Supercenter
2010 - 2015
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Trained new associates on operational procedures and customer service standards.
- Collaborated with team members to execute promotional displays and seasonal merchandising strategies.
- Optimized checkout efficiency by implementing best practices in transaction processing.
- Monitored product quality and freshness, ensuring compliance with company standards.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma -
Holy Family Catholic High School
Birmingham, ALSkills
- Effective communication
- Group leadership
- Building relationships
- Team development
- Team motivation
- Coaching techniques
- Conflict Resolution
- Time Management
- Customer Service
- Adaptable
- Verbal and written communication
- Facility maintenance
Timeline
Overnight Coach
Wal-Mart Supercenter
03.2017 - Current
Team Leader Manager
Wal-Mart Supercenter
2015 - 2017
Associate
Wal-Mart Supercenter
2010 - 2015
High School Diploma -
Holy Family Catholic High School