Christopher Boyce
Hamden,CT
Summary
Experienced Human Resources Specialist with a proven ability to enhance operations and resolve issues. Skilled in cultivating strong relationships with influential stakeholders, clients, and colleagues to drive organizational objectives. Equipped with comprehensive training and hands-on expertise, prepared to embrace fresh professional opportunities and contribute to the success of a dynamic company.
Overview
6
6
years of professional experience
Work History
Human Resources Specialist
U.S. Court of Appeals for the Second Circuit
2023.01 - Current
• Responsible for onboarding new employees including reviewing payroll, tax, and employment forms
• Guided managers and employees on internal and judiciary-wide policies
• Guided managers on best practices and compensation guidelines for vacancy postings
• Processed benefits elections for new and existing employees
• Answered general HR questions for employees and managers
IT Technician
U.S. Court of Appeals for the Second Circuit
2020.05 - 2023.01
· Used troubleshooting and problem-solving skills to support the IT needs of approx. 300 users
· Delivered white-glove customer support to employees of all levels of the organization
· Demonstrated advanced knowledge of commonly used office applications (Excel, Word, Adobe, Google)
Systems Analyst
Agio
2019.09 - 2020.05
- Used problem-solving skills to help redesign IT environments
- Exercised effective communication skills to de-escalate frustrated users within a fast-paced environment
- Used troubleshooting skills to resolve difficult technical issues.
Technical Support Specialist
NYC Civilian Complaint Review Board
2018.07 - 2019.09
- Troubleshooted technical issues for approx
- 100 users
- Maintained inventory spreadsheet of all IT equipment
- Researched and procured IT equipment for remote users.
Education
MBA -
Pace University
New York, NY12.2021
Bachelor of Science - Information Systems
Pace University
New York, NY12.2019
Skills
- Microsoft Office Suite
- HR policies and procedures
- Customer Relations
- Employee Onboarding
- Wages and salary
- Compensation and benefits
Accomplishments
· Designed an Excel spreadsheet to track individual employee’s server storage usage resulting in a significant increase in available space.
· Digitized our company’s employment screening exam which eliminated the need for in-person appointments and greatly improved flexibility and efficiency
· Proposed and created an exit checklist for employees to identify areas of improvement within the organization and increase the retention rate.
Coursework
- Business Analytics & Statistics
- Leading and Managing Teams
Timeline
Human Resources Specialist
U.S. Court of Appeals for the Second Circuit
2023.01 - Current
IT Technician
U.S. Court of Appeals for the Second Circuit
2020.05 - 2023.01
Systems Analyst
Agio
2019.09 - 2020.05
Technical Support Specialist
NYC Civilian Complaint Review Board
2018.07 - 2019.09
MBA -
Pace University
Bachelor of Science - Information Systems
Pace University
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