Summary
Overview
Work History
Education
Skills
References
Timeline
Bartender

Christopher Boyenga

Houston,Tx

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Service Manager

Walk On's Sports Bistreaux
01.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored inventory levels and placed orders to replenish stock.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Bartender/Shift Leader

Captain Brad's Coastal Kitchen
01.2022 - 01.2023
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Maximized quality assurance by completing frequent line checks.

General Manager

Russo's New York Pizzeria
09.2020 - 01.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

FOH/Bar Manager

Barcelona Restaurant and Lounge
06.2019 - 03.2020
  • Lost job due to Covid-19
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Bartender

242 Pub and Grill
09.2018 - 06.2019
  • Responsible for providing each and every guest with an outstanding experience with the hopes that they will frequently return to see me
  • The responsible sale and service of alcohol
  • Coming into work each and every day with a smile, ready to work hard, in hopes to be promoted very soon.

Assistant Manager/Bar Manager

Bluewater Seafood 290
01.2015 - 09.2018
  • I was promoted to Assistant Manager and Bartender after 4 short months due to my strong work ethic and drive
  • I was promoted to Bar Manager in February 2018
  • Responsible for running a shift from open to close, producing deposits at the end of each shift
  • Oversee employee work in front of house and back of house to ensure the restaurant is running up to company standards, as well as meeting regulations and food safety standards
  • Produce daily and monthly sales reports detailing sales trends
  • Responsible for Liquor/Beer/Wine orders as well as keeping a healthy relationship with vendors
  • Bi-Weekly bar inventory reports.

Head Wait/Bartender

Outback Steakhouse
08.2008 - 12.2014
  • Provide exceptional customer service to every guest that enters the building
  • Bi-Weekly bar inventory
  • Run sales reports nightly
  • Responsible for entering comps into the computer system nightly, as well as performing nightly deposits
  • Began learning Key Manager responsibilities.

Education

GED -

Cypress Falls High School
Cypress, Texas
10.2005

Skills

  • Employee Training and Development
  • Culture Development
  • Customer Service Management
  • Relationship Building
  • Conflict Resolution
  • Staff Supervision
  • Inventory Management
  • Work Planning and Prioritization
  • Customer Service
  • New Employee Hiring
  • Schedule Management
  • Shift Scheduling
  • Trustworthy and Honest
  • Staff Motivation
  • Staff Management
  • Outgoing and Energetic
  • Goal-Oriented
  • Multitasking and Organization
  • Positive Attitude
  • Coaching and Mentoring
  • Employee Relations

References

  • Brittney Aplin (281)813-7650 Owner-Captain Brad's Coastal Kitchen
  • Abigail Martinez (832)877-9925 General Manager- Captain Brad's Coastal Kitchen
  • Daniel Ruiz (281)924-2758 General Manager- Federal Grill


Timeline

Service Manager

Walk On's Sports Bistreaux
01.2023 - Current

Bartender/Shift Leader

Captain Brad's Coastal Kitchen
01.2022 - 01.2023

General Manager

Russo's New York Pizzeria
09.2020 - 01.2022

FOH/Bar Manager

Barcelona Restaurant and Lounge
06.2019 - 03.2020

Bartender

242 Pub and Grill
09.2018 - 06.2019

Assistant Manager/Bar Manager

Bluewater Seafood 290
01.2015 - 09.2018

Head Wait/Bartender

Outback Steakhouse
08.2008 - 12.2014

GED -

Cypress Falls High School

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