Christopher B. Purdy
Coral Springs,USA
Summary
Experienced and dependable individual with solid track record in delivering high-quality results through effective communication and strategic initiative understanding. Committed to fostering teamwork and exceptional service while pursuing continuous professional development. Leverages analytical thinking and creativity to solve problems and deliver impactful solutions in fast-paced environments. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Veterinary Assistant
Banfield Medical Management Inc.
Coral Spring, FL
06.2015 - 05.2025
- Cultivated engaging hospital environment and positive team dynamics through effective doctor/staff communication.
- Supported veterinarians by ensuring optimal pet care quality and enhancing productivity.
- Advised clients on pet health concerns, preventive care, and tailored Optimum Wellness Plan options.
- Facilitated daily hospital operations by assisting veterinary teams and managing patient flow.
- Employed safe restraining techniques while adhering to protocols for maintaining sterile treatment areas.
- Executed fundamental veterinary duties including anesthesia induction and monitoring during procedures.
- Conducted routine laboratory tests such as urinalysis, microbiology cultures, and hematology assessments.
- Monitored vital signs of hospitalized animals, ensuring timely interventions based on temperature and pulse rate.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Attended regular continuing education courses related to veterinary medicine.
Director
Animal Medical Clinic of Goose Creek
Goose Creek, SC
06.2011 - 08.2014
- Established exemplary customer service protocols to enhance client retention.
- Handled client concerns per company policies to ensure satisfaction.
- Provided training for staff on top-tier customer service techniques.
- Assisted doctors in developing hospital standard operating procedures and staff training.
- Led marketing initiatives and organized community events to boost practice visibility.
- Managed human resources functions including recruitment, training, and employee evaluations.
- Oversaw OSHA safety training and organized staff meetings to promote compliance.
- Entered financial data into management software, ensuring accuracy in bank reconciliations.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Customer Service Agent /International Logistics Specialist
FedEx Express
Charleston, SC
08.2010 - 06.2011
- Developing client relationships by researching business needs, offering service options available, and anticipating customer needs.
- Coordinate efforts to resolve customer account problems, to resolve disputes.
- Operating advanced computer software applications and performing various administrative functions.
- Assist with financial reporting, including daily sales, purchasing, reconciling service center assets, and payroll.
- Tracked orders from placement to delivery using internal systems.
Senior Store Manager
The Children’s Place
Charleston, SC
05.2007 - 07.2010
- Increased baseline business sales by 30% and over 600 basis points from 2008 to the end of the fiscal year 2009.
- Development of top talent and training, leading to a 47% reduction in turnover among staff.
- Sales & Payroll Projections (Weekly, Month-to-Date, Year-to-Date).
- Trained all staff to ensure that customer service is always the top priority.
- Flawless execution of merchandising, while maintaining standard operating procedures.
- Defined roles and responsibilities for each service group to improve company processes and strengthen customer brand loyalty.
- Reduced store shrinkage from 8.23% to 0.63% in the 2010 fiscal year.
Customer Service Supervisor
Gap Inc. (OLD NAVY)
Anderson, SC
10.2001 - 04.2007
- Executed recruitment processes for qualified personnel and conducted interviews for new hires.
- Trained and supervised associates on customer service policies and procedures.
- Managed, audited, and accounted for all store funds to ensure accuracy.
- Developed sales goals and procedures to enhance store performance.
- Maintained employee files using Staffworks and PeopleSoft software.
- Monitored current sales to ensure alignment with planned schedules.
HR Staffing Specialist
Staffmasters USA
Anderson, SC
03.2005 - 12.2006
- Managed and supervised an average of 130 employees.
- Maintained and updated employee files, and client database records.
- Interviewed, tested, and qualified candidates within state and federal employment law guidelines.
- Recruiting for a wide range of varying careers in multiple industries.
- Obtained background information required for all applicants, verifying social security numbers, and researching criminal backgrounds.
- Arranged and conducted employee drug screens.
- Conducted plant tours and OSHA safety evaluations.
- Maintained contact with both employees and client companies, and documented all conversations with employees and client companies.
- Completed Employment Security Commission request forms within the required time frame.
- Ensured compliance with federal and state employment laws regarding recruiting activities.
- Drafted offer letters for successful candidates according to company policies and procedures.
- Conducted initial screenings of resumes to identify potential job applicants.
Education
Bachelor of Science Degree - Business, Human Resource Management
Anderson University
Anderson, SCAssociate Degree - Business Administration, Accounting
Tri-County Technical College
Pendleton, SCSkills
- Customer service
- Problem-solving aptitude
- Data management
- Training and development
- Accuracy and attention to detail
- Critical thinking
- Effective communication
Timeline
Veterinary Assistant
Banfield Medical Management Inc.
06.2015 - 05.2025
Director
Animal Medical Clinic of Goose Creek
06.2011 - 08.2014
Customer Service Agent /International Logistics Specialist
FedEx Express
08.2010 - 06.2011
Senior Store Manager
The Children’s Place
05.2007 - 07.2010
HR Staffing Specialist
Staffmasters USA
03.2005 - 12.2006
Customer Service Supervisor
Gap Inc. (OLD NAVY)
10.2001 - 04.2007
Bachelor of Science Degree - Business, Human Resource Management
Anderson University
Associate Degree - Business Administration, Accounting
Tri-County Technical College
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