Christopher Brackley

I am a sales rep for a water delivery company who works with residences and companies, large and small, to find plans that work best for their needs. All the while overcoming objections and persuading them by reminding them of the benefits of water delivery and offering promotional discounts.

• Followed up on sales leads through outbound calling.
• Presented promotional offers over the phone, while ensuring compliance with applicable rules and policies.
• Generated new sales opportunities by upselling and cross selling additional products and services.
• I took messages and transferred calls to other telesales reps if one of their customers called in and reached my desk.
• I coordinated with local branch to figure out if a particular item was in stock for a customer who requested it if the systems answer was inconclusive
• Ensured that customers who called in wishing to open an account who happen to have had an account with us prior which has fallen into collections got routed over to the correct team to address that issue
• I worked with supervisors to offer specialized promotions for customers who purchase a large volume of water, when the customer requested such.

To summarize, I was a extremely skilled customer service representative for an international water delivery company who worked with customers across all of the US and Canada in regards to their water/coffee deliveries and water filtration.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Exhibited willingness and expedience to learn internal computer systems.
• Maintained detailed records of interactions with customers and actions I took to resolve any concerns.
• I reached out to local branches to find the source of potential issues and bottlenecks, and relayed the customers' concerns to the local managers in a respectful manner. I was able to assure the customer that the issue has been or will be resolved in a warm and assuring way.
• Adjusted bills and refunded money to resolve customers' service or billing issues and/or errors
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• For a time I was assisting in our Microsoft Teams chat to train new customer service reps in our polices and procedures while occasionally taking supervisor calls to address major customer concerns