Customer-oriented General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments.
Overview
16
16
years of professional experience
Work History
General Manager
Mazzios Italian Eatery
Nederland , TX
01.2008 - 05.2024
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Resolved and investigated complaints regarding service, food quality and accommodations.
Optimized profits by controlling food, beverage and labor costs.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Managed accounts payable, accounts receivable and payroll.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Resolved conflicts among employees in an effective manner.
Adhered to all health department regulations regarding food storage and preparation.
Collaborated with local businesses to create mutually beneficial partnerships.
Assisted with kitchen preparation during peak times as needed.