
Detail-oriented professional with strong analytical thinking and problem-solving skills. Experienced in managing high volumes of customer requests, ensuring timely delivery and satisfaction.
- Managed 50-100 daily shipments for various customers such as General Motors, Aptiv Phinia and BorgWarner.
- Coordinated with multiple carriers for on time pickup/delivery by tracking and communicating with truck drivers.
- Updated customer data by integrating shipping information to Mcleod software.
- Created an SOP for building diverse freight types, optimizing efficiency for high volumes exceeding 500 customer requests per week.
- Communicated with high profile customers by tracking, auditing and troubleshooting complex issues.
- Maintained excellent working relationships by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
-Verified accurate account invoicing through collaboration with the accounting team.
-Operated the main phone line to fulfill requests from various customers and carriers such as Honda, Sysco, General Motors and Walmart.
- Negotiated rates with carriers to provide reasonable pricing for high profile customers.
- Managed a team of 3 people to fulfill various shipping and receiving needs of the Ohio Union at The Ohio State
- Coordinated various job fairs by successfully organizing company products shipped to the Union in anticipation of the event.
- Organized inventory needs for various food products throughout the building.
- Operated a company truck to set various mosquito traps throughout Franklin County.
- Transported and tested mosquito traps to ensure the prevention of viruses in the area.
- Communicated with various residents in the area to provide awareness and relief from densely populated mosquito areas.