Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Brady

Columbus

Summary

Detail-oriented professional with strong analytical thinking and problem-solving skills. Experienced in managing high volumes of customer requests, ensuring timely delivery and satisfaction.

Overview

9
9
years of professional experience

Work History

Client Services Account Manager

Ease Logistics
Dublin
02.2022 - Current

- Managed 50-100 daily shipments for various customers such as General Motors, Aptiv Phinia and BorgWarner.

- Coordinated with multiple carriers for on time pickup/delivery by tracking and communicating with truck drivers.

- Updated customer data by integrating shipping information to Mcleod software.

- Created an SOP for building diverse freight types, optimizing efficiency for high volumes exceeding 500 customer requests per week.

- Communicated with high profile customers by tracking, auditing and troubleshooting complex issues.

- Maintained excellent working relationships by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.

-Verified accurate account invoicing through collaboration with the accounting team.

Client Service Representative

Ease Logistics
Dublin
03.2021 - 02.2022

-Operated the main phone line to fulfill requests from various customers and carriers such as Honda, Sysco, General Motors and Walmart.

- Negotiated rates with carriers to provide reasonable pricing for high profile customers.

Shipping and Receiving Manager

The Ohio State University
Columbus
03.2017 - 06.2021

- Managed a team of 3 people to fulfill various shipping and receiving needs of the Ohio Union at The Ohio State

- Coordinated various job fairs by successfully organizing company products shipped to the Union in anticipation of the event.

- Organized inventory needs for various food products throughout the building.

Field Service Specialist

Clarke Industries
Columbus
06.2020 - 10.2020

- Operated a company truck to set various mosquito traps throughout Franklin County.

- Transported and tested mosquito traps to ensure the prevention of viruses in the area.

- Communicated with various residents in the area to provide awareness and relief from densely populated mosquito areas.

Education

Bachelor of Science - Environmental Science

The Ohio State University
Columbus, Ohio, OH
06-2021

Skills

  • Customer relationship management
  • Problem solving
  • Detail-oriented
  • Analytical thinking
  • Strong leadership
  • Adaptability

Timeline

Client Services Account Manager

Ease Logistics
02.2022 - Current

Client Service Representative

Ease Logistics
03.2021 - 02.2022

Field Service Specialist

Clarke Industries
06.2020 - 10.2020

Shipping and Receiving Manager

The Ohio State University
03.2017 - 06.2021

Bachelor of Science - Environmental Science

The Ohio State University