Christopher Brannon
Rathdrum,ID
Summary
With over 21 years of experience as an IT Coordinator, I have developed a deep understanding of library tasks and workflows, working closely with staff, patrons, small groups, and library consortiums. My hands-on experience spans various products in the library world, including Microsoft Office, multiple EnvisionWare products. Brightsign Digital Signage, Canva, Twilio, and multiple programming languages and platforms. I have also had some experience over the last 2 years working with AI enhanced tools. I have previous experience with the Athena and Voyager ILS systems, including migrations from these systems, and have successfully managed the consortium's current Koha ILS for 12 years, and am currently expanding my skills with Aspen Discovery. In addition to my technical expertise, I possess strong training abilities and have effectively trained individuals and groups of all skill levels. Over the past 4 years I have been co-hosting, producing, and editing bi-weekly training videos for the Koha community through koha-US. My involvement with koha-US spans 10 years, including serving as Vice President for 2 years and President for 2 years. I am currently holding the position of Admin, which is responsible for their online presence, and technology for annual conferences. Throughout my career, I have consistently demonstrated a track record of quickly acquiring new skills, thinking outside the box, and surpassing expectations.
Overview
32
32
years of professional experience
Work History
IT Coordinator
Coeur d'Alene Public Library
10.2003 - Current
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions for both library and consortium.
- Created IT support system and team to coordinate support for consortium staff and patrons.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Established effective communication channels between IT department and other business units for optimal collaboration on projects and initiatives.
- Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
- Developed custom applications to improve workflow efficiency and overall business performance.
- Managed projects from procurement to commission.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Freight Team
The Home Depot
05.2003 - 10.2003
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Operated pallet jacks, cherry pickers and forklifts to move freight and load storage shelving.
- Unpacked freight for product restocking and discovery.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage.
Teacher
Sunnyside Christian School
01.1993 - 01.2002
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Created and developed lesson plans to meet students' academic needs.
Systems Administrator
Sunnyside Foursquare Church
01.1993 - 01.2002
- Performed software installations and upgrades to Windows operating systems.
- Installed and configured network printers and other peripheral devices.
- Implemented, developed and tested installation and update of email and web servers.
- Installed network infrastructure.
- Researched and recommended new technologies and strategies for improving system performance.
- Trained staff on email and computer use.
- Trained volunteers on audio and visual equipment for weekly services.
- Prepared presentation visuals for weekly services.
Education
Bachelor of Science in Music Ed -
Warner Pacific College
Portland, OR01.1993
Mt. Hood Community College
Gresham, OR01.1990
John Marshall High School
Portland, OR01.1988
Skills
- IT Resource Budgeting, Procurement, and Asset Management
- Customer Support and Help Desk Management
- Hardware Installation and Software Deployment
- IT Documentation
- Server maintenance
- Project planning and development
- Schedule Management
- Patron and Staff Training
Accomplishments
- Recipient of the 2024 koha-US Presidents Award
- Member of the 2023 Library Journal Movers and Shakers
- Migrated library from Athena to consortium Voyager ILS
- Migrated consortium from Voyager to Koha ILS
- Coordinating implementation of Aspen Discovery for consortium
- Created and leading consortium support team, including implementation of support ticketing system
- Procurement of Twilio SMS and phone services for consortium
- Customization of Koha ILS for consortium needs
- Four years hosting, producing and editing bi-weekly training videos for the Koha community
- Development of staff tracking software, which the library has used for 17+ years
- Manage the websites for 3 organizations
Affiliations
- Cooperative Information Network Support Team, 01/01/2012, Present
- Koha-US, 01/01/2013, Present
- Community Service, Board Member (Secretary/Treasurer)/Elder, Pleasant View Church, 01/01/2016, 01/01/2018
- Koha-US, User Group President x2/Vice President x2/Current AdminMember/Contributor/Speaker/Educator, 01/01/2013, Present
- Recon Ministries, Board Member, Coeur d'Alene, 01/01/2014, 01/01/2017
- Leadership Team, Pleasant View Church, 01/01/2008, 01/01/2020
Timeline
IT Coordinator
Coeur d'Alene Public Library
10.2003 - Current
Freight Team
The Home Depot
05.2003 - 10.2003
Teacher
Sunnyside Christian School
01.1993 - 01.2002
Systems Administrator
Sunnyside Foursquare Church
01.1993 - 01.2002
Bachelor of Science in Music Ed -
Warner Pacific College
Mt. Hood Community College
John Marshall High School
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