Christopher Brash
Technician
Lexington Park,MD
Summary
https://bold.pro/my/christopher-brash- 230501224633/751 Experienced Supervisor bringing four years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
2
2
Certificates
Work History
SECURITY CONSULTANT
Anchor Security
Annapolis, MD
01.2019 - Current
- Studied organization's security policies and made appropriate changes to improve protection
- Reduced security risks by providing efficient emergency response management
- Developed reasonable and cost effective recommendations for security improvement
- Assessed security compliance, security program organization, policies and procedures, general risks and vulnerabilities
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Team Member
Target, Inc.
California, MD
10.2023 - 01.2024
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Technician
MasTec,Inc.
Lanham, MD
06.2023 - 10.2023
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Applied critical thinking and research to address complex issues.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Paid attention to detail while completing assignments.
Customer Service Supervisor
Wawa, Inc
Lexington Park, MD
04.2020 - 04.2023
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Interceded between employees during arguments and diffused tense situations
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Coached employees through day-to-day work and complex problems
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Researched and corrected customer concerns to promote company loyalty.
Education
Degree - English
J. W. Mitchell High School
Trinity, FLundefined
Florida Southern College
Lakeland, FL 01.2018 - 05.2019
Skills
Organized and detailedundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Certification
Google IT Support Specialist Certificate Training - Finished by 02/15/2024
Timeline
Google IT Support Specialist Certificate Training - Finished by 02/15/2024
02-2024
CompTIA A+ Certificate Training - Finished by 02/15/2024
02-2024
Team Member
Target, Inc.
10.2023 - 01.2024
Technician
MasTec,Inc.
06.2023 - 10.2023
Customer Service Supervisor
Wawa, Inc
04.2020 - 04.2023
SECURITY CONSULTANT
Anchor Security
01.2019 - Current
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Florida Southern College
01.2018 - 05.2019
Degree - English
J. W. Mitchell High School
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