Christopher Brass
Hillsboro,OR
Summary
Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives.
Overview
23
23
years of professional experience
Work History
Metrology Technician
Cube-Hub Intel
09.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
Customer Service Lead
Apex Inc
06.2019 - 09.2021
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed and implemented strategies to increase efficiency in order processing.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Collected and summarized expenses for profit and loss analysis.
- Generated comprehensive reports for senior management, covering key financial metrics.
- Input high volume of monthly invoices with consistent accuracy.
Billing Specialist
Spectrum
10.2016 - 05.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Lead Customer Service Manager
The Avanti Group
10.2000 - 10.2016
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated monthly performance reports to track and analyze shipping trends.
- Registered vendors and customers on database to maintain updated roster.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Prepared and presented reports to management on logistics performance.
- Managed inventory levels to verify availability of stock for customer orders.
Education
Bachelor of Science - Computer Science And Programming / Data Analytics
Strayer University
Washington, DC09.2024
Associate of Applied Science - Computer Science And Programming
Strayer University
Washington, DC06.2023
Skills
- Customer Service
- Punctual and Dependable
- Accounting Principles Knowledge
- Determining Metrics
- Large Order Fulfillment
- Serve Customers
- Economics and Accounting
- Inventory Management Procedures
- Customer Implementation
- Critical Thinking
- Accounting Records
- Shipment Documentation
- Customer Care
- Data Input Software
- Data Communications
- Problem Resolution
- Active Learning
- Order Entry
- Customer Accounts Management
- Data Verification
- Data Collation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Metrology Technician
Cube-Hub Intel
09.2021 - Current
Customer Service Lead
Apex Inc
06.2019 - 09.2021
Billing Specialist
Spectrum
10.2016 - 05.2019
Lead Customer Service Manager
The Avanti Group
10.2000 - 10.2016
Bachelor of Science - Computer Science And Programming / Data Analytics
Strayer University
Associate of Applied Science - Computer Science And Programming
Strayer University
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