Christopher Brass
Hillsboro,OR
Summary
Experienced Calibration Technician proficient in the assessment, servicing, and upkeep of diverse equipment. Meticulous and dedicated, with comprehensive knowledge of relevant regulations, environmental protocols, and safety protocols. Strong communication and strategic planning skills. Known for my reliability and organization, adept at handling concurrent tasks with a positive mindset. Always ready to assume additional duties in support of team objectives.
Overview
34
34
years of professional experience
Work History
Field Service Engineer II
Beacon Hill - Intel
12.2023 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Performing calibrations on measuring instruments such as scales, thermometers, barometers, plumb bobs, surveying equipment, and other measuring devices
- Conducting research on new measurement methods or technologies to improve efficiency and accuracy in measuring processes
- Using computer software to analyze data from tests to make conclusions about findings
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced production defects by collaborating with engineering teams to develop corrective actions.
- Enhanced manufacturing processes by implementing standardized testing procedures and documentation practices.
- Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
- Assisted in the development of new products by providing input on quality requirements and potential risks during design stages.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
Metrology Technician I
Cube Hub Intel
02.2023 - 11.2023
- Enhanced calibration accuracy by conducting routine maintenance and adjustments on metrology equipment.
- Reduced measurement discrepancies by implementing standardized procedures for data collection and analysis.
- Improved efficiency in the metrology lab through organization and optimization of workflow processes.
- Supported quality management initiatives by performing accurate inspections and measurements of manufactured parts.
- Assisted in training new technicians, resulting in increased team competency and productivity.
- Facilitated continuous improvement efforts with regular reviews of metrology processes and documentation updates as needed.
- Collaborated with engineering teams to resolve manufacturing issues related to dimensional tolerances and product specifications.
Die Prep
Cube Hub Intel
09.2022 - 01.2023
- Collaborated with engineers to implement new equipment and streamline processes for increased productivity.
- Reduced machinery downtime, performing preventative maintenance tasks regularly.
- Enhanced production output with consistent monitoring and adjustments of machine settings.
- Assisted in training new technicians on company protocols, machine operations, and safety procedures to promote a knowledgeable workforce.
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Diagnosed complex mechanical issues using specialized tools and equipment, prioritizing efficient solutions.
- Maximized equipment lifespan with thorough cleaning and lubrication routines.
- Adhered to strict quality control standards while performing inspections on finished products, ensuring customer satisfaction.
Customer Service Lead /Manager of Operations
Apex Inc
06.2019 - 09.2021
- Trained and regularly mentored 25 associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised 25 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability, and changes to existing orders and shipping information.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created solicitation packages and conducted thorough research for each bid.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Reduced supply chain expenses by more than 95% by sourcing new vendors and negotiating key contracts.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Property Manager Office Administrator
The Avanti Group
06.2006 - 06.2019
- Followed up on delinquent tenants and coordinated collection procedures
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Verified income, assets, and expenses and completed file tracking sheet for each applicant
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Showed apartments to potential tenants and answered questions regarding community
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
OPS Specialist
United States Navy, USN
09.1989 - 09.1993
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
Education
Bachelor of Science - Computer Engineering
Strayer University
District Of Columbia12.2024
Associate of Science - Healthcare Informatics Data Analytics
Strayer University
Washington, DC07.2023
High School Diploma -
West Caldwell High School
Lenoir, NC06.1989
Skills
- Equipment Testing and Calibration
- Data Collation
- Reading Comprehension
- Maintain Sterile Fields
- Time Management
- Anatomic Measurement Collection
- Instructions and Cleaning Procedures
- Medical Coding Knowledge
- Medical Claims Submission
- Adding, Calculating and Billing Machines
- Database Systems
- Credit Card Transaction Processing
- Data Entry
- Reimbursements
- Invoice Processing
- EZ Claim
- CMS-1500 Billing Forms
- ICD-9
- SMS
- Database Maintenance
- Operational Efficiency
- Training Programs
- Staff Training
- Workforce Planning
- Customer Experience
- Customer Service
- Quality Improvement Strategy
- Turnover Minimization
- High Customer Service Standards Adherence
- Billing and Filing
- Exceptional Interpersonal Communication
- New Hire Training
- Inbound And Outbound Calling
- Customer Satisfaction
- MRI Accounting Software / Yardi
- Python
- Oracle Database Administration
Languages
Hungarian
Native or Bilingual
Timeline
Field Service Engineer II
Beacon Hill - Intel
12.2023 - 02.2024
Metrology Technician I
Cube Hub Intel
02.2023 - 11.2023
Die Prep
Cube Hub Intel
09.2022 - 01.2023
Customer Service Lead /Manager of Operations
Apex Inc
06.2019 - 09.2021
Property Manager Office Administrator
The Avanti Group
06.2006 - 06.2019
OPS Specialist
United States Navy, USN
09.1989 - 09.1993
Bachelor of Science - Computer Engineering
Strayer University
Associate of Science - Healthcare Informatics Data Analytics
Strayer University
High School Diploma -
West Caldwell High School
Similar Profiles
Sophia IrwinSophia Irwin
Assistant Manager at Beacon HillAssistant Manager at Beacon Hill
Sharona M. DempseySharona M. Dempsey
Charge Nurse at Beacon HillCharge Nurse at Beacon Hill
Matthew LutitoMatthew Lutito
Staffing Consultant at Beacon HillStaffing Consultant at Beacon Hill
Dean ArmstrongDean Armstrong
Volunteer Clerical Assistant at PariyattiVolunteer Clerical Assistant at Pariyatti
Jabeen AbbasiJabeen Abbasi
Module Development Engineer, LTD Lithography at Intel CorporationModule Development Engineer, LTD Lithography at Intel Corporation