Christopher Brass
Data Analytics
Hillsboro,OR
Summary
Experienced Office Management and Administration Professional with expertise in optimizing productivity, efficiency, and service quality across various environments, including clean room and laboratory settings. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
35
35
years of professional experience
Work History
Field Service Engineer II
Entegris
12.2023 - Current
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Managed time efficiently to complete all tasks within the deadlines
- Performed calibrations on measuring instruments such as scales, thermometers, barometers, plumb bobs, surveying equipment, and other measuring devices
- Researched new measurement methods or technologies to improve efficiency and accuracy in measuring processes
- Used computer software to analyze data from tests to make conclusions about findings
- Improved product quality by conducting thorough inspections and identifying areas for improvement
- Reduced production defects by collaborating with engineering teams to develop corrective actions
- Enhanced manufacturing processes by implementing standardized testing procedures and documentation practices
- Increased customer satisfaction by addressing and resolving quality-related complaints promptly
- Assisted in the development of new products by providing input on quality requirements and potential risks during the design stages
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance
- Streamlined workflow processes, reducing downtime, and increasing overall productivity in the field
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life, and minimizing disruptions
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues
- Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction
- Led efforts in maintaining accurate documentation on equipment history records, warranty claims, and service reports
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations
- Investigated and troubleshot 10 product service issues weekly
Metrology Technician II
Cube Hub Intel
09.2022 - 12.2023
- Enhanced calibration accuracy by conducting routine maintenance and adjustments on metrology equipment
- Reduced measurement discrepancies by implementing standardized procedures for data collection and analysis
- Assisted in training new technicians, resulting in increased team competency and productivity
- Facilitated continuous improvement efforts with regular reviews of metrology processes and documentation updates as needed
- Decreased turnaround time for calibrations by maintaining an up-to-date database of equipment specifications and calibration requirements
- Contributed to cost savings by recommending more efficient methods for calibration, testing, and inspection processes
- Collaborated with engineering teams to resolve manufacturing issues related to dimensional tolerances and product specifications
- Maintained compliance with industry standards by updating our metrology lab's accreditation documentation regularly
Customer Service Lead / Manager of Operations
Apex Inc
06.2019 - 09.2022
- Trained and regularly mentored 25 associates on performance-oriented strategies and customer service techniques
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Supervised 25 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Assisted with pricing questions, inventory availability, and changes to existing orders and shipping information
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Created solicitation packages and conducted thorough research for each bid
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities
- Reduced supply chain expenses by more than 95% by sourcing new vendors and negotiating key contracts
- Improved office operations by automating client correspondence, record tracking, and data communications
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Property Manager Office Administrator
The Avanti Group
06.2006 - 06.2019
- Followed up on delinquent tenants and coordinated collection procedures
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Verified income, assets, and expenses and completed file tracking sheet for each applicant
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Showed apartments to potential tenants and answered questions regarding the community
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Completed bi-weekly payroll for 48 employees
- Administered operations to handle the needs of more than 180 tenants across 8 property units
Property Manager's Assistant
Signature Villas
10.1998 - 06.2006
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office
- Introduced prospective tenants to types of units available and performed tours of premises
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Verified income, assets, and expenses and completed file tracking sheet for each applicant
- Monitored timely receipt and reconciliation of rent collections under landlord and resident statutes
- Coordinated with legal counsel to resolve tenant disputes
- Developed and implemented marketing strategies to increase occupancy rates
- Introduced and monitored effective lease renewal programs to maintain 98% occupancy rates
Medicare Billing Specialist
Mecklenburg Medical Group
10.1993 - 10.1998
- Posted payments and collections on a regular basis
- Prepared billing statements for patients and verified correct diagnostic coding
- Accurately entered patient demographic and billing information in the billing system to enable tracking history and maintain accurate records
- Delivered timely and accurate charge submissions
- Liaised between patients, insurance companies, and the billing office
- Reviewed patient records, identified medical codes, and created invoices for billing purposes
- Adhered to established standards to safeguard patients' health information
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable
- Verified accuracy of accounts payable payments, resulting in a 97% reduction in payment errors and check reissues
OPS Specialist
United States Navy, USN
09.1989 - 09.1993
- Tracked and analyzed reports to determine needed improvements
- Collected, arranged, and input information into the database system
- Managed internal operational standards and productivity targets
- Analyzed department metrics and performance and reported findings to management
Education
Bachelor of Science - Computer And Information Sciences
Strayer University
Washington, DC12.2024
Associate of Science - Healthcare Informatics Data Analytics
Strayer University
Washington, DC07.2023
High School Diploma -
West Caldwell High School
West Caldwell, NC06.1989
Skills
- Equipment Testing and Calibration
- Data Collation
- Reading Comprehension
- Time Management
- Anatomic Measurement Collection
- Medical Coding Knowledge
- Medical Claims Submission
- Adding, Calculating and Billing Machines
- Database Systems
- Credit Card Transaction Processing
- Data Entry
- Reimbursements
- Invoice Processing
- CMS-1500 Billing Forms
- ICD-9
- SMS
- Database Maintenance
- Operational Efficiency
- Training Programs
- Staff Training
- Workforce Planning
- Customer Experience
- Customer Service
- Quality Improvement Strategy
- Customer Service Standards Adherence
- Billing and Filing
- Exceptional Interpersonal Communication
- New Hire Training
- Inbound And Outbound Calling
- Customer Satisfaction
- Networking
- Shipping Documentation
- Reports Generation
NationalColligate Scholar Society
2022 to Current: Dean and President list at Strayer University
2023 Nominated and awarded National Collegiate Honors Council
Languages
Hungarian
Native or Bilingual
French
Professional Working
Accomplishments
- Supervised team of 25staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany Culture401k matchTeam Building / Company RetreatsPersonal development programsCareer advancementStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Reading
Skiing
Family and Friends
Cooking
Arts
Timeline
Field Service Engineer II
Entegris
12.2023 - Current
Metrology Technician II
Cube Hub Intel
09.2022 - 12.2023
Customer Service Lead / Manager of Operations
Apex Inc
06.2019 - 09.2022
Property Manager Office Administrator
The Avanti Group
06.2006 - 06.2019
Property Manager's Assistant
Signature Villas
10.1998 - 06.2006
Medicare Billing Specialist
Mecklenburg Medical Group
10.1993 - 10.1998
OPS Specialist
United States Navy, USN
09.1989 - 09.1993
Associate of Science - Healthcare Informatics Data Analytics
Strayer University
High School Diploma -
West Caldwell High School
Bachelor of Science - Computer And Information Sciences
Strayer University