Christopher Brass
Hillsboro,OR
Summary
Highly adaptable professional with strong problem-solving abilities, genuine willingness to learn, and excellent communication skills. Well-prepared to make valuable contributions to team success and drive positive results. Eager to take on new challenges and actively work towards advancing organizational objectives with unwavering dedication and enthusiasm.
Overview
35
35
years of professional experience
Work History
Software Trainer & Admin Support Specialist
Same Day Experts LLC
07.2023 - 02.2025
- Managed incoming calls, providing timely responses or routing to appropriate personnel.
- Coordinated schedules, appointments, meetings, and travel arrangements, ensuring efficient workflow and time management.
- Compiled and reconciled expense reports, invoices, and budgets, ensuring accuracy and compliance.
- Used Salesforce Service Cloud to design training for Sales Representatives, and Customer Service employees and increase company retention and productivity rates 92%.
- Facilitated team development through training initiatives and educational opportunities.
- Successfully balanced multiple concurrent projects, prioritizing tasks to consistently meet deadlines and objectives.
- Coordinated software conversion and implementation processes for company customers.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Consulted with users to determine hardware, software and system functionality specifications.
- Demonstrated software technology to prospective customers in support of lead generation efforts.
- Installed hardware, software and digital components for customers.
- Built and maintained professional relationships with vendors and suppliers.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Field Service Engineer II
Entegris
12.2023 - 09.2024
- Performed calibrations on measuring instruments such as scales, thermometers, barometers, surveying equipment, and other devices.
- Researched new measurement methods to improve accuracy and efficiency in metrology processes.
- Used computer software to analyze data from tests and present conclusions.
- Improved product quality by identifying yield problems and collaborating with engineering teams.
- Enhanced manufacturing processes by implementing standardized testing and documentation practices.
- Assisted in new product development by providing input on quality and technical requirements.
- Collaborated across teams to ensure consistent adherence to quality standards.
- Increased customer satisfaction by resolving quality-related complaints and providing technical support.
Metrology Technician II
Cube Hub Intel
07.2021 - 07.2023
- Performed technical tests and experiments for process engineering, including setup of metrology equipment and monitoring line operators.
- Conducted detailed diagnostics and troubleshooting for metrology tools.
- Processed test runs, created reports, and prepared charts for engineering analysis.
- Installed hardware components based on technical drawings and SAP configurations.
- Created detailed manufacturing tasks and documented abnormal conditions to improve operational workflows.
- Followed safety protocols, including PPE usage and Lockout Tagout procedures.
- Facilitated continuous improvement efforts with regular process reviews and updates.
- Reduced turnaround time for calibrations and resolved discrepancies by maintaining an up-to-date database of equipment specifications.
- Mentored and trained new technicians, enhancing overall team productivity and competency.
Customer Service Lead / Manager of Operations
Apex Inc
06.2019 - 09.2022
- Enhanced equipment reliability through thorough field service repairs and maintenance.
- Improved customer satisfaction by troubleshooting complex technical issues and reducing downtime.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life.
- Reduced production defects by collaborating with engineering teams to develop corrective actions and resolve manufacturing issues.
- Implemented process improvements to optimize repair times and overall workflow efficiency.
- Led documentation efforts, maintaining equipment history records, and preparing service reports.
Property Manager Office Administrator
The Avanti Group
06.2006 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- 25 employees supervised and assessed performance to determine training needs.
- Improved office operations by automating correspondence and tracking records, leading to reduced process lags and errors.
- Reduced supply chain expenses by sourcing new vendors and negotiating key contracts.
- Managed tenant relations, ensuring timely rent collections and handling delinquent accounts.
OPS Specialist
United States Navy, USN
09.1989 - 09.1993
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into the database system.
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
Education
Bachelor of Science - Computer and Information Sciences
Strayer University
Washington, DC06-2025
Associate of Science - Healthcare Informatics Data Analytics
Strayer University
Washington, DC08.2023
High School Diploma - undefined
West Caldwell High School
West Caldwell, NC06.1989
Skills
- Metrology
- Equipment Testing
- Calibration
- Data Analysis
- Statistical Process Control
- Troubleshooting
- Diagnostics
- Technical Documentation
- Cross-functional Team Collaboration
- Time Management
- Organizational Efficiency
- Quality Improvement Strategies
- SMS
- Database Systems
- Customer Service
- Customer Satisfaction
- Software expertise
- Inbound Communication
- Project management
- Outbound Communication
- Clear communication
- Database management
- My SQL
- JAVA
- Python
Accomplishments
- Achieved priority appointment scheduling by introducing Salesforce Service Cloud to Customer Service Sales Agents when scheduling appointments from outside sales teams.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Hungarian
Native or Bilingual
Timeline
Field Service Engineer II
Entegris
12.2023 - 09.2024
Software Trainer & Admin Support Specialist
Same Day Experts LLC
07.2023 - 02.2025
Metrology Technician II
Cube Hub Intel
07.2021 - 07.2023
Customer Service Lead / Manager of Operations
Apex Inc
06.2019 - 09.2022
Property Manager Office Administrator
The Avanti Group
06.2006 - 06.2019
OPS Specialist
United States Navy, USN
09.1989 - 09.1993
High School Diploma - undefined
West Caldwell High School
Bachelor of Science - Computer and Information Sciences
Strayer University
Associate of Science - Healthcare Informatics Data Analytics
Strayer University
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