Christopher Braun
Hopatcong,NJ
Summary
Results driven Operations Manager with extensive experience leading projects, people, and teams to success. Focused on identifying and exploiting opportunities for efficiencies and incremental revenue, I am passionate about driving organizations forward.
Overview
16
16
years of professional experience
Work History
Sales Operations Manager II
DISH Network
Roseland, NJ
12.2021 - Current
- Lead a team of analysts and program managers responsible for optimizing strategic performance within the Direct Sales organization
- Coach and develop individual contributors to ensure overall organizational success
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
- Contribute to departmental decision-making process and advocate for necessary strategy and process changes
- Regularly interface with senior and executive leadership.
Program Manager II
DISH Network
Roseland, NJ
12.2017 - 12.2021
- Managed strategic initiatives impacting acquisition verticals for the Direct Sales organization
- Was responsible for ensuring frontline production teams had the tools, processes, and information required for their success
- Successfully integrated several new business/product lines into the Direct Sales porfolio
- Networked with multiple other business units including IT, Marketing, Billing and Credit, and In-Home Services to successfully execute projects
Sales Team Manager
DISH Network
Roseland, NJ
09.2012 - 12.2017
- Managed sales teams ranging from 10-17 telesales agents in a contact center setting
- Specialized in the development of agents' sales skills and tactics, and served as a subject matter expert among my peers
- Took on increasing levels of responsibility and ultimately collaborated on initiatives over and above my day-to-day duties.
Inside Sales Associate
DISH Network
Pinebrook, NJ
06.2008 - 09.2012
- Handled inbound telesales inquiries from prospective DISH customers
- Educated customers on DISH's products and services
- Overcame customer objections to meet and exceed departmental expectations
- Won multiple monthly and quarterly sales contests, developed into a peer mentor on my team, and was consistently recognized as a top performer.
Education
Bachelor's of Science - Business Administration
Southern New Hampshire University
06.2023
High School Diploma -
Vernon Township High School
06.2002
Skills
- Critical thinking and problem solving
- Sales process engineering
- Business Intelligence
- Ability to Multitask
- Sales Enablement
- Business Needs Assessment
- Strategic Planning
- Change Management
Accomplishments
- 2021 DISH "Distinguished Service Award" winner
- Multi-time "Platinum" performer as both a sales agent and manager
Timeline
Sales Operations Manager II
DISH Network
12.2021 - Current
Program Manager II
DISH Network
12.2017 - 12.2021
Sales Team Manager
DISH Network
09.2012 - 12.2017
Inside Sales Associate
DISH Network
06.2008 - 09.2012
Bachelor's of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Vernon Township High School
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