Christopher Brereton
Phoenix
Summary
IT Technician well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems.
Overview
15
15
years of professional experience
Work History
Stockbroker
JPMorgan Chase
02.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed custom financial plans tailored to individual client needs, risk tolerance, and objectives.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Complied with all regulatory requirements and industry standards, maintaining a spotless professional reputation.
IT Technician
Dish Network
09.2019 - 12.2020
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Configured hardware, devices and software to set up work stations for employees.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Supervisor
Fry's Electronics Inc.
05.2018 - 09.2019
- Reworked positions and workflow based on individual abilities and production targets.
- Identified problems and proposed solutions to management team.
- Guided and coached staff to achieve individual growth and sales production targets.
- Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
- Assured strict adherence to corporate guidelines and metrics.
- Provided instruction, coaching and motivation to all employees during the shift.
- Kept work environments safe and efficient at all times.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Documented all changes and actions in computer-based tracking system.
- Updated and installed new software.
- Repaired and performed troubleshooting for desktops, laptops, printers, and AIO systems.
Assistant Store Manager
Circle K
05.2017 - 04.2018
- Immediately addressed problems with customers to promote quick and successful resolution.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Directed work of as many as 10 employees focused on proper running of the store.
- Monitored security and handled incidents in a calm and professional manner.
- Promoted from Customer Service Rep to Assistant Manager within 7 months.
- Assigned employees to specific duties to best meet the needs of the store.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
Remote Support Expert
SupportSpace
05.2010 - 05.2011
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided on-call support for critical issues.
- Entered commands and observed system function to verify correct operations and detect errors.
- Escalated unresolved issues to appropriate level.
- Helped streamline repair processes and update procedures for support action consistency.
Team Member
Jo-Ann
09.2013 - 03.2017
- Responded to customer questions and requests in a prompt and efficient manner.
- Completed store opening and closing procedures.
- Received and counted money.
- Processed cash, credit, debit and check payments.
- Broke down boxes and disposed of trash.
- Monitored security areas during busy periods.
Owner
PC Help Forum
01.2015 - Current
- Run and manage website devised on Linux
- Provide technical support for various issues. Issues include Windows, Mac, and Linux troubleshooting, Internet issues, Mobile phone issues, etc
- Provide Blue Screen of Death (BSOD) support
- Keep server infrastructure updated, maintained, and online.
Education
High School Diploma -
Shadow Mountain High School
2902 E Shea Blvd, Phoenix, AZ 850282010
Skills
- Technical Support
- Active Directory
- MECM
- MySQL
- Desktop technical support
- System administration
References
- Nicole Dufresne - (480) 241-3050
- Carmen Reyes Alviso - +52 6621448662
- Glenn Beltran - (520) 449-6280
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementCompany CultureWork-life balance401k matchStock Options / Equity / Profit SharingHealthcare benefitsLanguages
English
Native or Bilingual
Websites
Timeline
Stockbroker
JPMorgan Chase
02.2021 - Current
IT Technician
Dish Network
09.2019 - 12.2020
Supervisor
Fry's Electronics Inc.
05.2018 - 09.2019
Assistant Store Manager
Circle K
05.2017 - 04.2018
Owner
PC Help Forum
01.2015 - Current
Team Member
Jo-Ann
09.2013 - 03.2017
Remote Support Expert
SupportSpace
05.2010 - 05.2011
High School Diploma -
Shadow Mountain High School
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