Christopher Brewer

• Oversee event setup, meticulous execution, breakdown of large-scale corporate and private events.
• Provide critical support to local hospitality businesses by supplementing staffing needs at major venues and hotels, enhancing their operational capabilities.
• Assist management with enforcing performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Manage event bar set-up, maintained stock levels to prevent shortages of critical items and serve alcoholic beverages for 200 plus guests while upholding company's standards for responsible alcohol service.

• Supervised daily operations for multiple dining rooms, ensuring adherence to dietary specifications and provided support to waitstaff in delivering excellent customer service.
• Performed walked throughs during service to monitor guest satisfaction, advise serving and bussing staff of specific guests needs.
• Led staff training for new wait staff covering company's policies & service standards, optimized staff scheduling for 20 front-of-house staff members to enhance team performance and improve service delivery.
• Conducted routine quality assessments for of both service & dining environment to address cleanliness, inventory control and equipment maintenance.
• Enforced strict health & safety protocols, ensuring a hygienic dining experience and compliance with regulatory standards.

• Managed event setup and staffing for various functions, ensuring adherence to high service standards through effective pre-shift briefings and task delegation.
• Partnered with culinary staff to uphold food quality, timely delivery, and safety standards achieving consistent positive guest feedback.
• Conducted comprehensive training for new servers on menu offerings, restaurant policies & procedures and overall team knowledge improving overall service delivery and team knowledge.
• Oversaw guest services from welcome to payment, enhancing customer satisfaction and fostering repeat business.
• Established inventory and equipment maintenance procedures, achieving significant 18% decrease in operational expenses for event services.

Assisted management in supervision of daily dining room operations, coordinated pre-shift meetings to assign servers workstation and collected server end-of-shift financial reports.

• Facilitated onboarding process for new servers, delivering structured training sessions and individual mentorship for seamless integration into service routine.
• Initiated weekly team-building activities to enhance collaboration among team members, menu proficiency, and elevate overall customer service performance.
• Maintained strict adherence to food handling protocols, ensuring compliance with health regulations and maintaining high standards of food safety.
• Partnered with general management to introduce server incentive program to promote upselling cocktail and menu items resulting in 18% increase in revenue.

• Expertly recommended beverage pairings to complement dining options, contributing to 10 % increase in bar sales per guest average.
• Reduced product waste by 10% through introduction of effective inventory management protocols.
• Collaborated with kitchen staff on preparation of high-quality food & beverage accommodations to ensure accurate and prompt delivery to guest's room.
• Maintained exemplary service standards throughout full-scale hotel renovation, following strict food safety protocols to ensure guest satisfaction in 250 room all suite property.