Summary
Overview
Work History
Education
Skills
Websites
Certification
Software
Timeline
Generic

Christopher Bright

L
Boston,MA

Summary

Analytical, CCNA and Security+ certified Telecom Engineer specializing in routing and switching, troubleshooting, and platform administration. Strong background in VOIP, SaaS/UCaaS, Asterisk, and designing and managing enterprise-scale network deployments. Excels at rapidly mastering new technologies and resolving complex technical issues. Passionate about both acquiring and sharing knowledge through continuous education efforts and peer training.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

Telecom/Platform Operations Engineer

CloudCall
6 2020 - 6 2024
  • Focused on successful management of carrier connections, including turn up, installation, and maintenance of voice trunks, SMPP binds, and other connections
  • Managed tariff administration to facilitate platform routing LCR (Least Cost Routing), optimizing call pathways and contributing to cost-efficiency with consideration to global policy regulations and compliance
  • Proficient in incident response, demonstrating ability to effectively address and resolve platform issues, ensuring smooth operation and minimizing downtime
  • Demonstrated expertise in security measures, conducting audits to detect and prevent fraudulent activities, as well as investigating security incidents and reporting on losses
  • Experienced in handling resolution for a variety of issues, including product-related, platform-related, and high-level SIP investigations, SMS troubleshooting, and API-related challenges
  • Established and nurtured positive carrier relationships, including conducting business reviews and addressing compliance matters to maintain a productive partnership as well as facilitating seamless communication and escalations between the organization and carriers to promptly resolve faults and issues
  • Diligently maintained comprehensive documentation of issues using Jira, ensuring a clear record of incidents and resolutions, and Administered the Telco Confluence space, showcasing organizational skills in managing and organizing a knowledge-sharing platform.

Network Engineer

CloudCall
06.2017 - 06.2020
  • Conducted customer network assessments, making recommendations for routing, configuration, security, QoS configuration, and VOIP best practices
  • Investigated call quality issues by analyzing call data in monitoring tools and application logs
  • Maintained and performed repairs for office, lab, and datacenter networks
  • Supported office of 30+ employees for all internal IT needs and office maintenance
  • Automated and maintained custom Asterisk features through reverse-engineering techniques and scripting in Bash, Python, and maintained version control with Git.

Network Engineer

Fuze
01.2015 - 02.2017
  • Designed, tested, and implemented customer network deployments
  • Configured both customer-provided and Fuze-provided equipment and circuits - in house and remotely
  • Troubleshooted network issues in both DIA and MPLS environments.

Education

Bachelor of Arts - Psychology

University of Massachusetts
Boston, MA
09.2012 - 05.2014

Skills

Expert in: Networking, Firewalls, ACLs, QOS, VOIP/SIP, Troubleshooting, Problem Solving, Investigation, Documentation, Vendor Management, Customer Service

Certification

Cisco Certified Network Associate (CCNA), 2021

Software

Cisco

Juniper

HP

Watchguard

Fortinet

Sonicwall

Asterisk

FreeSwitch

SIP

VOIP

AdTran

Bash

Python

Docker

Proxmox

Virtualbox

Bluestacks

AWS

VMWare

Wireshark

Postman

MySQL

Kibana

Smokeping

Nagios

VoipMonitor

Grafana

Git

SVN

Salt

Portainer

Jasmin SMPP

PortaOne

Atlassian

Jira

Confluence

Salesforce

Visualware

MyConnectionServer

Yealink

Polycom

PFSense

IPAM

AudioCodes

JumpCloud

Ansible

Zapier

Synology

Timeline

Network Engineer

CloudCall
06.2017 - 06.2020

Network Engineer

Fuze
01.2015 - 02.2017

Bachelor of Arts - Psychology

University of Massachusetts
09.2012 - 05.2014

Telecom/Platform Operations Engineer

CloudCall
6 2020 - 6 2024

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