Christopher Brooks
Dandridge,TN
Summary
Expert in automotive and motor vehicles with impressive list of successful refurbishment projects. Proficient in proper use of a wide range of systems, equipment, tools and components. Highly committed to client satisfaction.
Meticulous auto body repair professional adept in navigating industry software to log maintenance work and efficiently process work orders and invoices. Proven history of demonstrating quality and efficiency on all projects. Consistently earned high ratings on customer surveys for excellence in service and value for repairs.
Skilled automotive body and related repairer with hands-on experience in vehicle body restoration and customization. Known for precision in matching paint, repairing body damage, and customizing vehicles according to specifications. Strong problem-solving abilities and adept at using a wide range of tools and equipment to achieve desired outcomes. Contributed to increasing customer satisfaction through quality repairs and efficient service.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Collision Repair Technician
Malones Auto Body
Hinesville, Georgia
11.2024 - Current
- Installed new or repaired parts using hand tools or power tools as required.
- Applied primers and sealers prior to painting in order to ensure proper adhesion of the finish coat.
- Diagnosed problems related to electric systems including wiring harnesses and connectors.
- Maintained a clean and safe work environment by adhering to all safety protocols.
- Performed accurate and detailed assessments of damaged vehicles to determine repair needs.
- Repaired or replaced parts such as bumpers, fenders, doors, windows, frames, radiators, grills, headlights.
- Operated spray guns equipped with appropriate nozzles for applying base coats and clear coats over primer finishes.
- Utilized welding techniques when necessary to reattach structural components of vehicles.
- Documented details of repair work performed on each vehicle in a computer system.
- Filled depressions with body filler materials such as plastic resin putty.
- Replaced defective mechanical parts such as switches and relays with new ones.
- Assisted in developing cost estimates for repair services based on labor time estimates from manufacturers' service manuals.
- Inspected completed work for quality assurance purposes before returning the vehicle back to customers.
- Inspected vehicles prior to delivery to ensure quality control standards were met.
- Inspected vehicle bodies for damage caused by collision or other incidents before performing repairs .
- Liaised with customers to explain repairs and present estimates.
- Implemented vehicle structure expertise to effectively remove and replace damaged components.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Organized and maintained work areas free of potential hazards.
- Replaced damaged car fenders, grills and panels.
- Followed safety procedures and used protective gear.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Replaced damaged glass components on vehicles.
- Utilized computerized measuring systems for accurate repairs.
- Advised customers on repair processes and timelines.
- Welded broken parts and filled in dents to create smooth vehicle bodies.
- Prepared and applied body fillers to repair minor damages.
- Documented repair processes and completed work orders.
Owner/Auto Body Shop Manager
Appearance Auto Collison
Chuckey, Tennessee
07.2018 - 11.2024
- Monitored performance of personnel against goals set forth by the company.
- Researched potential partners in order to expand services offered.
- Analyzed market trends to identify new business opportunities.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed policies and procedures for the organization.
- Conducted performance reviews for employees on a regular basis.
- Provided direction and guidance to employees.
- Reviewed legal documents related to business operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Ensured compliance with local, state, and federal regulations.
- Implemented quality assurance processes to ensure product excellence.
- Oversaw budgeting and financial management.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Set pricing structures according to market analytics and emerging trends.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Led startup and creation of operational procedures and workflow planning.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Auto Body Shop Manager
Gateway Ford
Greeneville, Tennessee
02.2011 - 07.2018
- Created detailed reports outlining progress made on projects as well as any issues that arose during repairs.
- Developed and implemented cost-saving measures to reduce overhead expenses.
- Scheduled regular maintenance checks for each vehicle in the shop to ensure optimal performance levels.
- Developed strategies to increase profitability and efficiency in the shop.
- Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
- Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
- Trained new employees on proper techniques for repairing vehicles according to industry standards.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Provided guidance and support to technicians when they encountered difficult problems or challenges.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Researched new technologies and processes to improve productivity in the shop environment.
- Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
- Analyzed sales data to identify trends in customer demand for specific types of repair services.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Complied with federal, state and local regulations affecting body shop operations.
- Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
- Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
- Scheduled preventive and corrective maintenance on rental equipment.
- Hired and trained technicians, monitoring and evaluating job performance.
- Wrote complete and accurate cost estimates for labor and parts.
- Greeted customers and took time to answer questions.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime, and generate new revenue.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Automotive Collision Technician
Automotive Collision Technology
Johnson City, Tennessee
10.2006 - 01.2011
- Performed auto body repairs such as welding, panel replacement, plastic repair and refinishing.
- Applied primers, sealers, base coats and clear coats in accordance with manufacturer specifications.
- Filled dents with body filler materials and smoothed surfaces with sandpaper or other abrasives to prepare for painting.
- Tested repaired systems for proper operation following completion of repairs.
- Participated in continuing education classes related to automotive technologies in order stay abreast of industry trends.
- Adhered to safety standards while operating power tools machinery lifts jacks stands during the course of work activities.
- Utilized air tools including drills grinders routers saws sanders buffers to perform tasks efficiently.
- Removed upholstery, accessories, electrical window-and-seat-operating equipment and trim from wrecked vehicles prior to repair work.
- Installed new windshields, rear windows and side mirrors on vehicles when necessary.
- Assessed damage to vehicles using a variety of techniques and tools, including measuring devices, paint gauges, and other diagnostic equipment.
- Cleaned repaired parts with solvents before assembly or reinstallation into the vehicle.
- Inspected completed repair jobs for accuracy before returning vehicles to customers.
- Maintained a safe working environment by adhering to safety regulations and procedures.
- Diagnosed problems using computerized diagnostic equipment when needed.
- Read and interpreted service manuals diagrams schematics blueprints technical drawings wiring diagrams accurately in order to complete assigned tasks correctly.
- Mixed paints according to factory color codes before applying them to the vehicle's surface.
- Organized and maintained work areas free of potential hazards.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Inspected automotive repairs to match paint and maintain body appearance.
- Attended advanced training classes to learn new skills and earn certifications for auto body work.
- Applied primer and paint to vehicles following repair.
- Welded broken parts and filled in dents to create smooth vehicle bodies.
- Kept up-to-date with industry standards and new repair techniques.
- Assisted with windshield, window and light replacements.
- Performed welding to repair vehicle frames and bodies.
- Sanded, refinished and painted car bodies to improve appearance and overall value.
- Performed diagnostic tests on vehicles to detect issues and root causes.
- Performed dent removal using appropriate tools and techniques.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
- Maintained cleanliness and orderliness in the work area.
- Coordinated with insurance companies for repair approvals.
- Assessed vehicle damage and developed comprehensive repair plans.
- Reviewed manufacturer manuals to understand vehicle specifications and parts.
- Matched and mixed paint to ensure perfect color matching.
- Utilized computerized measuring systems for accurate repairs.
- Evaluated vehicle schematics to assess required parts and order accordingly.
Education
Graduate Certificate - Automotive Engineering
Universal Technical Institute
Mooresville, NC08-2003
High School Diploma -
Greeneville High School
Greeneville, Tennessee07-1996
Skills
- Vehicle repair
- Welding techniques
- Paint application
- Damage assessment
- Cost estimation
- Parts replacement
- Customer communication
- Quality assurance
- Inventory management
- Safety compliance
- Team leadership
- Preparing estimates
- Cost reporting
- Estimating software
- Estimate preparation
- Schedule oversight
- Materials assessment
Timeline
Collision Repair Technician
Malones Auto Body
11.2024 - Current
Owner/Auto Body Shop Manager
Appearance Auto Collison
07.2018 - 11.2024
Auto Body Shop Manager
Gateway Ford
02.2011 - 07.2018
Automotive Collision Technician
Automotive Collision Technology
10.2006 - 01.2011
Graduate Certificate - Automotive Engineering
Universal Technical Institute
High School Diploma -
Greeneville High School