Christopher Brophy

Responsible for the service deliverables to 3 strategic clients encompassing ~3000 ATMs and TCRs, 1000 Physical Security branches, and nearly $33M in annual revenue. I interface with 30+ field service teams in 18 states. Under my management my client portfolio has organically grown $4M+ in 24mos with strong headwinds and maintained zero net losses. Actively negotiated two contract renewals in an inflationary environment which increased revenue by $1.1M during year 1 of each agreement. I manage the most among my peers and travel extensively to meet client meets.

• Managed team of 9 EDMs - Largest of 4 regions
• Approx $68M and 15,000 contract units
• Conducted regular 1x1s for tracking/coaching
• Handled escalations to drive resolution and new processes
• Part of two workstreams to increase billing efficiency and customer KPI reporting access

• Oversee 48 FI clients with approx. $12M+ contract base
• Single POC for all service-related matters
• Partner with CAE & Pre-sales to utilize strategic client growth
• Conducted monthly service governance touchpoint calls for 35 clients
• Utilize meetings to drive Mgd Svcs/service/contract deliverables
• Strengths include SLA response, availability, and reducing billable calls
• Maintain professionalism and upbeat attitude - internal and external in any situation

• 8+ years 100%+ individual and team goal sales/service achievement
• Managed P&L growth along with sales, service, compliance of the branch
• Satellite managed portions of branches on occasion
• OPS Captain 8+ years starting October 2008 and attained Green ratings through 5 onsite surprise audits
• Ensure high customer service standards are achieved
• Instant coaching to help reports close sales/service opportunities + weekly 1x1s to track progress