Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Brown

Gilbert,AZ

Summary

Accomplished Regional Sales Director at Travelers Insurance, adept in agency relationship management and strategic planning. Spearheaded a team to #1 in sales across 25 states through innovative leadership and operational excellence. Excelled in staff development, achieving top-tier sales results and securing new agency partnerships. Demonstrates exceptional sales presentations and leadership skills, with a consistent record of surpassing targets.

Overview

21
21
years of professional experience

Work History

Regional Sales Director, Inside Sales

Travelers Insurance
10.2020 - Current
  • Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
  • Managed sales team of 15 employees.
  • Developed and executed sales plans for consistent growth in revenue and profitability.
  • Created state level sales plans based on comprehensive data analysis which informed decision-making across various departments within the company.
  • Responsible for the sales results of 25 states which spanned 3 regions.
  • Moved both the key business metrics and sales initiative scorecard results to #1 in the organization

Managing Senior Sales Executive, Inside Sales

Travelers Insurance
02.2016 - 10.2020
  • Hybrid role between individual contributor and leadership with 3 direct reports.
  • Developed customized agency level sales plans that addressed specific needs, ultimately securing their commitment and continued partnership.
  • Exceeded sales targets by effectively managing a diverse customized initiatives to drive results.
  • Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
  • Top tier performance every year in both the key business metrics and sales initiative scorecard.
  • Developed direct reports to three different promotions during my tenure.

Personal Lines Sales Executive, Inside Sales

Travelers Insurance
12.2013 - 02.2016
  • Achieved sales goals by cultivating and securing new agency relationships.
  • Analyzed diagnostics to identify sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong agency relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Diverse agency territory that spanned numerous states.
  • Results were consistently top tier year over year.

Junior Personal Sales Executive, Inside Sales

Travelers Insurance
09.2011 - 12.2013
  • Achieved sales goals and service targets by cultivating strong agency relationships.
  • Diagnosed sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong agency relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Assignment was focused to the Pennsylvania territory with 330 agents.
  • Results were consistently strong comparatively to others at the same level.

Senior Personal Insurance Counselor

Travelers Insurance
02.2009 - 09.2011
  • Fielded calls from customers and local agents to secure and service insurance coverage for clients.
  • Participated in community events as a representative of the company, effectively raising brand awareness and generating new leads.
  • Utilized Insurance Score/MVR/CLUE to perform background checks to verify customers risk level.
  • Enhanced client satisfaction by efficiently addressing and resolving insurance-related inquiries.
  • Assisted with training and development of new hires.
  • Handled escalated calls from agents and insureds when they requested a supervisor.

Personal Insurance Counslor

Travelers Insurance
04.2007 - 02.2009
  • Fielded calls from customers and local agents to secure and service insurance coverage for clients.
  • Participated in community events as a representative of the company, effectively raising brand awareness and generating new leads.
  • Utilized Insurance Score/MVR/CLUE to perform background checks to verify customers risk level.
  • Enhanced client satisfaction by efficiently addressing and resolving insurance-related inquiries.

BMW Assist Call Center

ATX Technologies
12.2003 - 04.2007
  • Fielded incoming contacts utilizing a telematics unit within BMW's for their owners via the Assist/SOS button..
  • Provided turn by turn directions using location pins from the vehicle.
  • Dispatched medical and police assisted when requested or an accident detection was initiated from the vehicle.
  • Completed acquaintance calls with the new owners while they were taking delivery of their vehicle from the dealership.

Education

Property & Casualty License - Insurance

Bryant And Stratton College
Syracuse, NY
06.2007

Skills

Sales Presentations

Agency Relationship Management

Sales training and leadership

Operations Management

Strategic Planning

Staff Training

Staff Development

Timeline

Regional Sales Director, Inside Sales

Travelers Insurance
10.2020 - Current

Managing Senior Sales Executive, Inside Sales

Travelers Insurance
02.2016 - 10.2020

Personal Lines Sales Executive, Inside Sales

Travelers Insurance
12.2013 - 02.2016

Junior Personal Sales Executive, Inside Sales

Travelers Insurance
09.2011 - 12.2013

Senior Personal Insurance Counselor

Travelers Insurance
02.2009 - 09.2011

Personal Insurance Counslor

Travelers Insurance
04.2007 - 02.2009

BMW Assist Call Center

ATX Technologies
12.2003 - 04.2007

Property & Casualty License - Insurance

Bryant And Stratton College

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Christopher Brown