Christopher Brown
Knoxville,TN
Summary
Highly motivated and results-driven professional with strong organizational skills and a proven ability to adapt in fast-paced environments. Experienced in coordinating operations, managing logistics, and fostering effective communication across teams. Known for attention to detail, problem-solving under pressure, and delivering exceptional customer service. I am a dedicated team player with a focus on efficiency and collaboration.
Overview
11
11
years of professional experience
Work History
Airport Operations Agent
G2 Secure Staff McGhee Tyson Airport
Alcoa, Tennessee
08.2022 - Current
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Provided comprehensive training to new Airport Operations Agents, fostering a skilled workforce capable of handling diverse tasks effectively.
- Supported incident management efforts, contributing to swift resolution of issues and minimizing disruptions to airport operations.
- Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
- Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
911 Emergency Dispatcher
Franklin County Communications
08.2021 - 08.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Security Officer
Securitas Security Services USA
06.2021 - 08.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure employees and visitors daily.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Identified violators and escorted departing personnel to guard against theft of property.
- Reported suspicious activities and persons to law enforcement.
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
Merchandise Operations Specialist
Petco
09.2019 - 05.2021
- Arranged consistent shelves, bins and racks by following established planograms.
- Updated pricing and signage daily to complete product displays and educate customers.
- Performed inventory counts on over 100 items daily in order to ensure accurate results.
- Educated staff about ongoing sales and programs to boost effectiveness of promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Developed merchandising strategy to efficiently move overstock.
- Worked with managers to optimize promotions.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Maintained energy and enthusiasm in fast-paced environment.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
Merchandiser
Budweiser
08.2018 - 03.2019
- Drove to and merchandised in at least 3 different locations daily.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Worked with managers and advertising directors to optimize promotions.
- Completed stock orders and managed inventory levels.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
Clerk Cashier
East Spring Street Gulf
08.2016 - 07.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated cash register for cash, check and credit card transactions.
- Completed over 200 transactions daily on POS system.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Increased sales by offering advice on purchases and promoting additional products.
Clerk Cashier
Algood Quik Stop
06.2015 - 08.2016
- Completed over 300 cash, credit card, and check transactions daily on POS system.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Clerk Cashier
Four Way Market
04.2014 - 06.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Completed over 200 transactions daily on POS system.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Increased sales by offering advice on purchases and promoting additional products.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Opened and closed store performing all related duties.
Education
High School Diploma -
Livingston Academy
Livingston, TN05.2012
Skills
- Information Intake
- Multitasking Abilities
- Friendly service mentality
- Data Entry
- Teamwork and Collaboration
- Attention to Detail
- Conflict resolution techniques
- Critical thinking
- Computer-Aided Dispatching
- Basic Life Support Understanding
- Medical Emergency Response
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridTimeline
Airport Operations Agent
G2 Secure Staff McGhee Tyson Airport
08.2022 - Current
911 Emergency Dispatcher
Franklin County Communications
08.2021 - 08.2022
Security Officer
Securitas Security Services USA
06.2021 - 08.2021
Merchandise Operations Specialist
Petco
09.2019 - 05.2021
Merchandiser
Budweiser
08.2018 - 03.2019
Clerk Cashier
East Spring Street Gulf
08.2016 - 07.2018
Clerk Cashier
Algood Quik Stop
06.2015 - 08.2016
Clerk Cashier
Four Way Market
04.2014 - 06.2015
High School Diploma -
Livingston Academy
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