Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Christopher Brown

Little Rock,AR

Summary

Accomplished professional with a proven track record in Operations and Support Services. Specializing in Training and Development, Business Process Evaluation & Improvement, Curriculum and Course Development, Operations Management, Team Building, Coaching & Mentoring, and Customer Service/Call Center Operations & Administration. Demonstrated expertise in driving operational efficiency, fostering team collaboration, and enhancing customer satisfaction through strategic leadership and innovative solutions. Adept at identifying opportunities for process optimization and implementing effective training programs to maximize team performance. Passionate about developing individuals and teams to achieve their full potential and deliver exceptional results in fast-paced environments.

Overview

25
25
years of professional experience
2
2
Certificate

Work History

Program Support Coordinator

Arkansas Foodbank
05.2025 - 07.2025
  • Responsible for Training and Capacity Building:
  • Assess training and education needs for agency and community partners.
  • Develop, implement, and evaluate capacity-building training programs, including in-person, virtual, and self-paced formats.
  • Create and distribute capacity-building collateral, web content, and independent learning resources.
  • Coordinate and deliver required training (Food Safety, USDA compliance, etc.) to ensure partners meet operational standards.
  • Communications and Outreach:
  • Manage internal and external communications for the Programs Department, including newsletters, emails, social media, and AFB website resource pages.
  • Lead and inform agency and program communications, contributing to development initiatives as needed.
  • Develop and maintain strong working relationships with community partners via various communication channels.
  • Compliance and Recordkeeping:
  • Maintain and audit department files to ensure compliance with federal regulations, grant funding agreements, and other documentation requirements.
  • Provide timely and accurate reports (weekly, monthly, quarterly, etc.)
  • Event Planning:
  • Project lead our annual Agency Appreciation Day. (catering services, decorations, vendors, volunteers, raffle donations, QR codes for questions, set-up/break-down, etc.)
  • Identify, plan, and book partner educational needs, including recruiting speakers and panelists.
  • Post event detailed report to Program Department and Leadership staff.
  • Collaboration and Support:
  • Collaborate with the Program Department, all internal AFB staff, agencies and partners to implement, understand, and maintain compliance with all AFB programs and initiatives.
  • Support community meetings, onboarding activities, and other Programs Department events.
  • Identify and cultivate community partnerships to expand the Arkansas Foodbank’s reach and impact.
  • General Requirements:
  • Participate in department planning, budgeting, and staff development activities.
  • Demonstrate sound judgment and the ability to work both independently and collaboratively.
  • May require up to 25% in-state travel and work irregular hours, including nights and weekends, as needed.
  • Maintain a current valid Arkansas driver’s license and proof of insurance.

Agency Services Coordinator

Arkansas Foodbank
02.2024 - 05.2025
  • Responsible for Supporting and providing counsel to new and existing agency partners.
  • Assisting agencies with technical support regarding agency tools, programs, and compliance.
  • Conduct scheduled and unscheduled site visits for compliance monitoring ensuring all state, federal, Arkansas Foodbank, Feeding America, health, food safety and facility operations standards are met.
  • Require up to 80% in-state travel.
  • Takes an active role in building relationships with the agencies and identifying and maintaining community partnerships and collaborative efforts.
  • Require an understanding of all Arkansas Foodbank food safety policies and compliance with all food safety related procedures, including training and maintaining ServSafe certification.

Supervisor of Operations

Centene Corporation
03.2021 - 09.2023
  • Supervised assigned Member Enrollment Specialist and Business Analyst functions to meet overall business goals and objectives.
  • Review and oversee workflows and processes for entering and maintaining enrollment information in the appropriate systems.
  • Develop, implement, and maintain production and quality standards for the enrollment team.
  • Coordinate and resolve any reporting system issues with Corporate IT.
  • Investigate and resolve data issues and questions regarding member eligibility and enrollment records.
  • Research and provide responses to state complaints regarding member eligibility and enrollment records.
  • Monitor escalated complex enrollment issues due to processes and recommend improvements for automation to reduce errors.
  • Generate internal ad-hoc reports and analysis as needed.

Training and Quality Assurance Coordinator

Team CPR, Inc.
08.2021 - 12.2021
  • Develop training curriculum and analyze processes, procedures, workflows, and other resources to ensure they meet a set of consistent standards.
  • Conduct full curriculum, course development and technical training for new and existing employees.
  • Perform inspections, correct quality issues and planned processes to decrease the instance of below standard performance.
  • Training needs analysis
  • Systems Applications training
  • Member Benefits and Customer Service Skills Sets training
  • Billing/Accounts Receivable/Customer Service Status training
  • Job Aids, Reference and Procedure Documentation development
  • Process improvement evaluation and development
  • Business development

Supervisor of Customer Service

Centene Corporation
08.2019 - 07.2021
  • Supervised assigned customer service functions at the health plan to meet overall business goals and objectives.
  • Ensure team meets goals and objectives through effective hiring, performance management, coaching and career development.
  • Act as the Complaint Coordinator, ensuring all complaints are resolved and responded to by appropriate parties.
  • Develop, implement, and maintain materials and ensure production and quality standards are met.
  • Hire, motivate, coach, counsel, and supervise the daily functions of the provider service staff.
  • Evaluate/audit performance, identify/implement improvement opportunities to increase overall productivity and effectiveness.
  • Review and respond to complex issues and questions.
  • Ensure processes are compliant with contractual agreements and State and Federal regulations.
  • Analyze and advise management of personnel work-flow issues, trends and recommend solutions.
  • Audit daily phone reports and assess the need for changes.

Senior Enrollment Analyst

Centene Corporation
09.2016 - 08.2019
  • Identify and analyze requirements, procedures, and problems to improve existing processes.
  • Perform analysis in business initiatives, projects, procedures, and guidelines for company growth.
  • Resolve complex member coverage issues by applying company policy and specific business rules.
  • Train employees on systems, business terminologies, and operational functions to resolve business objectives.
  • Coordinate with management on business operations issues and offer recommendations and solutions.

Campus Supervisor

North Little Rock School District
08.2014 - 09.2016

Customer Service Trainer/Curriculum and Course Developer

Arkansas Blue Cross Blue Shield
12.2005 - 06.2014

Health Information Network Customer Support Rep

Arkansas Blue Cross Blue Shield
06.2003 - 12.2005

Customer Service Representative

Arkansas Blue Cross Blue Shield
11.2000 - 06.2003

Business Administrator

Awareness Center International (Non-profit)

Salaried Assistant Manager

NPC, Inc. (dba Pizza Hut)

System Support Specialist/Supervisor of Corporate Trainer

Southwestern Bell Yellow Pages, Inc.

Education

Philand Smith College - Organizational Management

Philand Smith College
Little Rock, AR

Hall Senior High School - Office Management and Administration

Hall Senior High School
Little Rock, AR

Skills

  • Adult learning facilitation
  • Strong analytical abilities
  • Operations management expertise
  • Requirements assessment
  • Business process analysis
  • Employee onboarding
  • Curriculum design
  • Operational efficiency management
  • Client relationship management
  • Collaborative team development
  • Coaching individuals
  • Skill development
  • Professional development
  • Customer service management
  • Effective time management
  • Strong interpersonal communication
  • Employee training
  • Food safety certification
  • Certified in CPR
  • Analytical problem-solving
  • Effective time management
  • Effective multitasking
  • Team development and guidance
  • Strategic decision-making
  • Effective team leadership
  • Client support
  • Employee training
  • Client engagement
  • Team building
  • Constructive feedback delivery
  • Task prioritization
  • Employee onboarding facilitation
  • Effective relationship management
  • Managing escalated issues
  • Task delegation
  • Microsoft Office proficiency
  • Quality assurance monitoring
  • CRM expertise
  • Problem-solving expertise
  • Workforce scheduling
  • Effective complaint resolution
  • Facilitating team meetings
  • Customer complaint resolution
  • Quality control expertise
  • Process optimization
  • Strategic goal setting
  • Program development
  • Call center management
  • Performance assessment
  • Employee performance evaluation

Timeline

Program Support Coordinator

Arkansas Foodbank
05.2025 - 07.2025

Agency Services Coordinator

Arkansas Foodbank
02.2024 - 05.2025

Training and Quality Assurance Coordinator

Team CPR, Inc.
08.2021 - 12.2021

Supervisor of Operations

Centene Corporation
03.2021 - 09.2023

Supervisor of Customer Service

Centene Corporation
08.2019 - 07.2021

Senior Enrollment Analyst

Centene Corporation
09.2016 - 08.2019

Campus Supervisor

North Little Rock School District
08.2014 - 09.2016

Customer Service Trainer/Curriculum and Course Developer

Arkansas Blue Cross Blue Shield
12.2005 - 06.2014

Health Information Network Customer Support Rep

Arkansas Blue Cross Blue Shield
06.2003 - 12.2005

Customer Service Representative

Arkansas Blue Cross Blue Shield
11.2000 - 06.2003

Business Administrator

Awareness Center International (Non-profit)

Salaried Assistant Manager

NPC, Inc. (dba Pizza Hut)

System Support Specialist/Supervisor of Corporate Trainer

Southwestern Bell Yellow Pages, Inc.

Hall Senior High School - Office Management and Administration

Hall Senior High School

Philand Smith College - Organizational Management

Philand Smith College

Certification

CPR and ServSafe

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