Christopher Brown
Cultivate Behavioral Health
Newburgh,NY
7
years of professional experience
Experienced Cloud Architect and IT Infrastructure Specialist with 5+ years in system optimization, security enhancement, and user satisfaction improvement across diverse sectors. Expertise in AWS, Azure, Office 365, AI software, and network security. Led modernization projects and delivered support that drives operational efficiency and organizational growth.
Work History
IT Team Lead
3 Years 11 Months- Administer systems, configure networks, and manage security to support 300+ users.
- Resolve complex software and hardware issues, improving operational efficiency and user satisfaction.
- Lead Cisco Meraki network projects, and AI programs (Claude) enhancing performance and security.
- Oversee Office 365 admin and Azure operations to streamline end‑user workflows.
- Implement ConnectWise solutions to improve support processes and reduce ticket resolution time.
IT Infrastructure Technician L1
3 Years 8 Months- Manage system administration and troubleshoot hardware/software issues across distributed environments.
- Optimize Citrix, ConnectWise, Office 365/Azure, and AWS operations for seamless infrastructure performance.
- Support cloud and virtualization initiatives to strengthen IT reliability.
Information Technician II
7 Months- Managed project timelines and system administration for software upgrades and deployments.
- Trained staff on Office 365, improving productivity across departments.
- Provided remote and onsite support, resolving issues efficiently.
- Created documentation and managed user profiles to streamline data processes.
- Supported iOS/Android deployments and strengthened network security.
End User Support Technician II
2 Months- Supported Windows 10 upgrades and resolved issues for clinical applications including Cerner.
- Managed IT inventory and data entry to maintain accurate resource tracking.
- Used Active Directory and ServiceNow to enhance user support workflows.
- Reimaged laptops/workstations and resolved Windows update/policy issues to reduce downtime.
Business Support Analyst
5 Months- Provided remote and onsite support for Citrix, ServiceNow, Epic, and Active Directory.
- Resolved VPN issues using Bomgar, ensuring secure and reliable connectivity.
- Delivered high‑quality customer service, improving user satisfaction.
Desktop Technician
6 Months- Managed telework laptop deployment for 200+ employees, improving remote productivity.
- Resolved software issues for Citrix, Azure, and VPN environments.
- Trained staff on device usage, reducing support requests.
- Administered Azure Group Policies to strengthen security and compliance.
Desktop Technician
9 Months- Configured and deployed 200+ workstations and hospital carts to enhance user access and support in clinical settings.
- Implemented Citrix, Imprivata, and Active Directory to improve accessibility and security.
- Installed and maintained Dragon software and SCCM, ensuring timely system updates and reliable performance.
- Resolved hardware/software issues, minimizing downtime and improving service delivery across clinical departments.
Education
Bachelor Of Science - Information Technology (Cloud Development)
Coursework: Cloud Technologies, Network & Software Engineering, Database Architecture, Cyber Ethics, Project Planning, Data Programming & Scripting
Associate of Applied Science - Computer Information
Coursework: PC Support, Networking, Windows OS, Security, VMware, Linux, Cloud Fundamentals, Troubleshooting, IP Addressing, Network Hardware
Skills
Network Security
Azure (Microsoft O365 admin)
AWS
SCCM
VPN
Ticketing services(Jira
Sericenow
Asana.
Mobile Device Management/IOS
Additional Services
- A modern ATS‑optimized version
- A one‑page condensed resume
- A cloud‑focused resume tailored for AWS/Azure roles
- A federal resume
Timeline
IT Team Lead
Cultivate Behavioral Health
09.2022 - CurrentRead More
IT Infrastructure Technician L1
Enkompas
09.2022 - 05.2026Read More
Information Technician II
Mountain Engineering Inc.
01.2022 - 08.2022Read More
End User Support Technician II
Dignity Health
10.2021 - 12.2021Read More
Business Support Analyst
UC Davis
04.2021 - 09.2021Read More
Desktop Technician
California Department of Housing & Community Development
10.2020 - 04.2021Read More
Desktop Technician
Sutter Health
01.2020 - 10.2020Read More
University of Phoenix
Bachelor Of Science from Information Technology (Cloud Development)
Read More
Asher College
Associate of Applied Science from Computer Information
Read More