Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTOPHER BRUMFIELD

Lancaster

Summary

IT specialist with 10 years of professional experience. Dedicated worker, ability to pay close attention to detail, and strives to resolve assigned issues on time and with 100% customer satisfaction. Able to adapt to any situation, always willing to learn and absolutely loves taking on new projects and responsibilities.

Overview

12
12
years of professional experience

Work History

Vysion Technology Services
12.2019 - Current
  • Tier 1-3 Management Services and IT – direct hire for VysionTech
  • Provided level 1-3 IT client support to all our clients across the United States
  • O Networking Getting users connected to their work VPN accounts when working from home Getting users connected to Home WiFi, Office WiFi o Hardware All computer hardware support Setup Warranty replacements for Dell computers for clients Installing printer software and drivers to client’s computer o Software Issues with Microsoft Office 365 products
  • Such as applications not starting up
  • Outlook is missing add-ins, or settings are not set to the clients liking
  • Documents not opening Installing/Reinstalling missing software that the user should have on their computer in a break/fix type of situation o Application support Windows Mobile Device Manager, Adobe, and Microsoft Office 365 products o Printer Issues Mapping networking printers to a client’s computer Installing printer software and drivers to client’s computer

Nationwide
03.2017 - 09.2019
  • ITSD Business Applications – direct hire for Nationwide, Provided level one IT customer support within a call center environment to multiple employees within the Nationwide community
  • O Agents o Independent Agents o Nationwide employees o Contractors through Nationwide o Offshore associates
  • Daily troubleshooting of multiple IT-related issues involving networking, software, mainframe passwords, various application support within the company, printer issues, telecom landline issues, wireless telecom issues, and internal website support o Networking Getting users connected to their VPN accounts when working from home Getting users connected to Home WiFi, Nationwide WiFi, and MiFi devices o Hardware Logitech wireless mouse and keyboard troubleshooting User connection to the docking stations Monitor/Display connectivity issues Cloud phone set up for the home users o Software Issues with Microsoft Office 365 products
  • Such as applications not starting up
  • Outlook is missing add-ins, or settings are not set to the users liking
  • Documents not opening Installing/Reinstalling missing software that the user should have on their computer in a break/fix type of situation o Mainframe passwords Starting passport sessions in Allied, CICS, Des Moines, Green Meadows, Viper J, and WINS to do password resets and unlocks for users o Application support Rightfax, AWD 10, Document vault, Docusign, Filenet, eFile iDrive, Passport, Clarity, Mytime, Mobius, AS400, Provenet, Nationwide Financial, and Microsoft Office 365 products o Printer Issues Mapping networking printers to a user’s computer Installing printer software and drivers to user’s computer o Telecom landline Voicemail password resets Line moves, changes, adds, and deletes Avaya phones and Cisco phones o Telecom Wireless Setting up the Blackberry Applications on corporate and non-corporate devices Verizon Jetpacks MiFi devices break/fix trouble shooting
  • IT Service Desk uses a Metrix system (Tableau) to show employees daily statistics from adhering to the schedule that they are on to the average handle time of a call o My current statistics for the last thirty days (7/24/17 to 8/24/17) Adherence: 95% Conformance: 100% Average Handle Time: 600 Seconds Quality Score: 99.7% Average calls per day: 22

Tier 1 ITSD

Nationwide, Modis
08.2016 - 03.2017
  • Troubleshoot and resolve technical issues for Nationwide personnel

Tier 2 Technical Representative

Prologistics, Allstate Agents
04.2016 - 07.2016
  • Hardware and Software Support for

Computer Repair Technician

11.2015 - 01.2016
  • Complete hands-on troubleshooting and hardware repairs

Senior Lead Help Desk Technician

CCS IT Solutions
11.2013 - 04.2015
  • Responsible for all students, staff, and customer sites throughout Ohio
  • Performed troubleshooting to resolve escalated support tickets from other Helpdesk Staff members
  • Updated software, completed Windows updates
  • If hardware fails on their computer, they will swap out the necessary part by hand
  • Created-maintained desktop deployment laptop-desktop images used by faculty, teachers, and students
  • Provided administration of web content filtering for all computers throughout the school
  • Lightspeed Systems would prevent faculty, teachers, and students from going to specific unwanted sites
  • Custom web filtering was provided for customers with more stringent Internet browsing policies
  • Would add/ change new or existing sites in our GFI Remote Management system, which was used for diagnosis and troubleshooting issues of client sites
  • Maintained GFI Remote Management system, a tool that permitted support staff to use Remote Connectivity to resolve technical issues at customer sites.

Lead Help Desk Technician, Equipment Coordinator

07.2012 - 11.2013
  • Troubleshooting and Resolution of escalated support issues from Help Desk faculty, teachers, and students
  • Created and maintained laptop and desktop deployment images used by faculty, teachers, and students
  • Responsible for shipping all equipment out to faculty, teachers, and students
  • Tracked all equipment through Microsoft Word documents and Microsoft Excel spreadsheets.

Education

Associate of Applied Business - Computer Networking

Bradford School
12.2011

Skills

    Software

  • Microsoft Windows XP, Vista, 7, 8,81, 10, 11
  • Microsoft Server 2003, 2008 (Standard and Web editions)
  • Microsoft Office 2003-365
  • Desktop Support
  • Computer Hardware replacement (PSU, System Board, Storage/Optical devices)
  • Technical Problem Solving (remote/web, phone, and face to face support)
  • Computer Networking
  • Router Configuration- Cisco 500 wireless router configuration
  • Network Security-Wireless LAN security, WPA and WPA2
  • Cat5 and Cat6 Network cable creation and connectivity to end-user devices
  • Purchase-implementation of routers, switches, cables, drop-down jacks, Windows Server 2008
  • Customer Service

Timeline

Vysion Technology Services
12.2019 - Current

Nationwide
03.2017 - 09.2019

Tier 1 ITSD

Nationwide, Modis
08.2016 - 03.2017

Tier 2 Technical Representative

Prologistics, Allstate Agents
04.2016 - 07.2016

Computer Repair Technician

11.2015 - 01.2016

Senior Lead Help Desk Technician

CCS IT Solutions
11.2013 - 04.2015

Lead Help Desk Technician, Equipment Coordinator

07.2012 - 11.2013

Associate of Applied Business - Computer Networking

Bradford School

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CHRISTOPHER BRUMFIELD