Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Data Architect
Cigna
Charlotte, NC
01.2016 - Current
Observed data models for optimal performance based on the usage of the software application by 7.1k end users.
Planned and installed database management system software upgrades to enhance systemic performance.
Worked as part of project teams to coordinate database development and determine project scopes and limitations.
Systems Administrator
Qwest Communications
Charlotte, NC
02.2011 - 11.2015
Developed and implemented complex internet and intranet applications on multiple platforms.
Responded to over 1.5k client complaints within 24 hours by maintaining an average uptime of 84% across all systems.
Trained and directed users on correct use of software and hardware within systems.
IT Business Analyst
Collabera
Greensboro, NC
07.2007 - 02.2011
Updated project plans based on changing objectives, specifications and staff availability.
Assessed current business and technological resources to improve project plans.
Trained staff and users to work with computer systems and programs.
Prepared and presented technical proposals for clients.
Information Technology Technician
Cingular Wireless
Winston-Salem, NC
05.2004 - 06.2007
Researched and explored new equipment and techniques to improve processes.
Entered commands and observed system functioning to verify correct operations and detect errors.
Referred major hardware or software problems or defective products to vendors or technicians for service.