Christopher Buenrostro

VenueNext Agent Responsibilities:

Customer Service: Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring a positive experience for all patrons.

Technical Support: Provided timely and effective support to users experiencing issues with POS systems, including hardware and software troubleshooting.

System Maintenance: Performed regular system updates and maintenance tasks to ensure optimal performance and security of POS equipment and software.

System Monitoring: Monitored POS systems for errors or malfunctions and proactively addressed potential issues to minimize downtime and disruptions.


Issue Resolution: Diagnosed and resolved technical problems related to POS terminals, printers, and network connectivity, escalating complex issues to higher-level technical support when necessary.

User Assistance: Assisted staff with the setup and configuration of POS terminals, including training on system features and functions to ensure efficient use.

System Monitoring: Monitored POS systems for errors or malfunctions and proactively addressed potential issues to minimize downtime and disruptions.

Documentation: Maintained detailed records of support requests, resolutions, and system changes to track recurring issues and improve service quality.

Software Troubleshooting: Resolved software-related issues by applying patches, updates, and configuration changes to enhance system functionality and user experience.

Hardware Support: Repaired or replaced faulty POS hardware components, such as scanners, printers, and terminals, ensuring minimal impact on business operations.

User Training: Conducted training sessions for new users and provided ongoing support to ensure familiarity with POS system features and updates.

Communication: Collaborated with vendors and technical teams to resolve issues related to third-party software integrations and hardware components.

Incident Management: Managed and prioritized support tickets based on severity and impact, ensuring timely resolution and customer satisfaction.

System Upgrades: Assisted in the implementation and testing of new POS system upgrades and features, ensuring a smooth transition and minimal disruption to daily operations.

• Assisted in supervisory responsibilities when depended on
• Examines SOP to determine the best course of action for any merchant who calls
• Executed payment processing activities for multiple clients and ensured accuracy and completeness of payments
• Researched and resolved payment discrepancies in a timely manner
• Reconciled accounts receivable ledgers to ensure accuracy of payments and to identify and resolve discrepancies
• Processed customer refunds and returns utilizing the company's systems and procedures
• Prepared daily, weekly, and monthly reports to track payments and identify trends
• Ensured compliance with company policies and procedures relating to payment processing
• Assisted customers with payment inquiries and provided appropriate follow-up
• Worked with other departments to ensure timely and accurate processing of payments
• Evaluated payment processes and implemented process improvements to increase efficiency and accuracy
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Identified issues, analyzed information and provided solutions to problems
• Carried out day-day-day duties accurately and efficiently
• Used coordination and planning skills to achieve results according to schedule
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Served customers and followed outlined steps of service

• Managed daily operations for a team of 10 employees in a fast-paced environment
• Developed and implemented operational strategies to improve efficiency and productivity
• Ensured compliance with all applicable regulations and safety standards
• Monitored and evaluated staff performance, providing feedback and guidance as needed

• Overseen a team of ~45 operators and work with the other DeBugs to make sure we met our hourly goals every day
• Assist operators with anything they may have a problem or issue with
• Troubleshoot and maintain a smooth operation
• Communicated with agents/operators to understand their requirements and to explain technical solutions

• Worked on a team to test and quality check AAA titles for upcoming console releases
• Ensured titles go live dates were not missed due to QA
• Followed and created procedure in order to reproduce issues for devs
• Tested peripherals to ensure functionality
• Conducted manual and automated tests on software applications to ensure system integrity and accuracy
• Utilized defect tracking software to document and track the status of defects
• Identified and reported software defects to developers
• Monitored and evaluated performance of applications and systems for any irregularities