CHRISTOPHER BUFFORD
Reynoldsburg,OH
Summary
Dynamic professional with extensive experience at Pony Powersports, excelling in customer service and automotive knowledge. Proven ability to analyze and resolve issues while ensuring quality assurance. Skilled in multitasking and task prioritization, consistently enhancing customer satisfaction through expert support and efficient service delivery.
Overview
28
28
years of professional experience
Work History
Service Writer
Pony Powersports
Westerville, Ohio
01.2022 - 07.2023
- Called customers to schedule vehicle inspections, recall work and preventive maintenance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated knowledge of automotive technology, industry trends, products, services, and regulations.
- Processed invoices for payment and checked warranties for coverage eligibility.
Sales Pro
Advance Auto Parts
New Albany, Ohio
08.2020 - 01.2025
- Minimize delivery delays by maintaining adequate product stock
- Educate customers by explaining or demonstrating features and benefits
- Redirect and overcome sales objections by employing persuasive communication skills
- Meet record-keeping requirements with detailed reports and thorough account information
- Approach and solve work problems with initiative and sound judgment
- Enhance customer satisfaction with fast, knowledgeable service
- Collaborate with team members to meet daily demands and handle challenging projects
Security officer
Florentine
Columbus, Ohio
06.1997 - 12.2016
- Defused conflicts by using de-escalation and crisis management techniques
- Kept security and facility managers updated on security activities and incidents with thorough daily reports
- Identified security issues with foot patrols of building and grounds
- Investigated disturbances, alarms, and unusual activities
- Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals
Mechanic
Self Employed
Columbus, Ohio
01.2006 - Current
- Communicate with customers to provide competitive price quotes and estimated labor times
- Diagnose problems using manual, visual, and computer-assisted methods
- Satisfy customers with knowledgeable support and expert repairs for vehicle systems
- Disassemble units and inspected parts for wear, using micrometers, calipers, and gauges
- Estimate vehicle repair costs and discussed details with customers
Education
High School Diploma -
Independence High School
Columbus, OhioA+ Certification -
NorthEast Career Center
Columbus, OhioSkills
- Schematic reading
- Coordination
- Analytical thinking
- Multitasking
- Quality assurance
- Time management
- Task prioritization
- Critical thinking
Timeline
Service Writer
Pony Powersports
01.2022 - 07.2023
Sales Pro
Advance Auto Parts
08.2020 - 01.2025
Mechanic
Self Employed
01.2006 - Current
Security officer
Florentine
06.1997 - 12.2016
High School Diploma -
Independence High School
A+ Certification -
NorthEast Career Center
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