CHRISTOPHER BULL
Boston,MA
Summary
Results-oriented Global Delivery professional with extensive Executive Leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
28
28
years of professional experience
Work History
Global Delivery Executive
Trilliant
01.2015 - Current
- Reporting directly to the CEO, accountable for global delivery operations and annual revenue attainment.
- Executive responsibility and team leadership of Project Directors, Project delivery staff, PMO and QE teams.
- Lead and manage standardized operations, Program Management Office (PMO) and the Delivery Excellence process.
- Lead the Project Management Center of Excellence forum of global Project Directors.
- Deliver personally committed annual revenue and support regional Managing Directors in bookings commitments.
- Chair and manage the Escalated Issues Forum for resolution of Customer escalated red-team delivery issues worldwide.
Program Director
Trilliant
01.2011 - 01.2015
- Directed and delivered multiple AMI deployment projects globally (including CMP, BWP, H1, Alectra, TNB. DCC, Saesa, Elmar, Intellismart, PEA)
- Developed and owned release management including specification of SW release content and schedule.
- Managed the development and execution of QE test plans and procedures for system, end-to-end, and user acceptance testing.
- Managed modification of legacy applications and development of integrations between SW applications.
- Delivered overall system performance to confirm operational (SLA) targets are met and implemented system optimizations.
- Managed data to ensure that version control, data ownership, data storage policies, practices and systems are in place.
- Manage IT infrastructure to support the development, testing, and production environments for operational delivery.
- Executive escalation point in resolving issues, mitigating risks and managing change requests.
- Identify and resolve IT Infrastructure constraints to deliver contractual system performance at scale.
- Identify cross-functional dependencies and coordinate activities with other functions.
Program Director – SMART GRID Program
National Grid USA
01.2008 - 01.2011
- Lead Program Director for National Grid’s USA SMART Program across Massachusetts, New York, and Rhode Island, providing leadership to the delivery projects while mobilizing and executing project from start-up.
- Develop program governance guidelines and workflow organization, including Program Management Office.
- Manage the production and submission of SMART Grid pilot regulatory filings, including $56m for MA, $170m for NY, and $59m for RI, as well as the US Department of Energy SMART grid pilot proposal ($400m), co-funded under the American Recovery and Reinvestment Act.
- Lead DOE-awarded projects, including energy storage, smart cap banks, phasor measurement units, and Smart Grid training.
- Held overall responsibility for technology solution and related (IT systems and communications design), coordinating with key program tracks (including requirements and business process design, grid planning and analysis, customer experience, regulatory engagement, and mobilization and planning).
- Oversee program team in the delivery of an overall conceptual and logical design with related physical technical model.
- Develop the Smart Technology Center demonstration and testing facility, including functions such as the design and execution of technology solution with related proof of concept.
- Present critical testimony at multiple Smart Grid evidentiary hearings for the MA and NY Dept of Utilities.
- Delivered within the initiation stage program budget ($7M) and specified the full delivery budget ($668M) for MA DPU.
- Deliver all status reporting to National Grid executives, lines of business management, and stakeholders.
Program Director – SMART Program
National Grid Plc (UK)
01.2007 - 01.2008
- Created the SMART metering program for National Grid Metering division, including meter asset provision & management, data retrieval, and communications.
- Delivered Enterprise IT systems modifications required for related to AMI technology along with related communications roadmap.
- Managed the production of end-to-end conceptual design along with related procurement exercises with vendors, holding accountability for the evaluation of returns, logical project design, and an executed proof of concept.
- Mobilized and delivered technology solution for the UK Smart Metering pilot program.
- Ensured the inclusion of all critical business requirements within the process re-design, collaborating effectively with cross functional teams.
Program Manager
National Grid Plc (UK)
01.2006 - 2006
- Delivered multiple projects across National Grids Organization including: CSC (Computer Science Corporation)/National Grid plc IS outsourcing project, Network upgrade and reconfiguration projects, Data center/server relocation projects, Enterprise desktop upgrade project, HR transitioning project, Contract and commercial realignment project, IP Telephony (VoIP) solution design & deployment project.
- Utilized vendor management abilities for engagement application design and deployment with third party offshore development companies and an infrastructure support company.
- Standardized UK and US user groups in application development utilizing a third party offshore company for testing, training, and deployment.
- Led cross-functional teams to implement project timelines and deliverables.
- Developed and maintained project documentation to ensure compliance with regulatory standards.
- Facilitated stakeholder meetings to gather requirements and deliver project objectives.
Program Manager
AT&T Global Network Services
01.2005 - 01.2006
- Delivered Software development project to deploy a consolidated set of Voice over IP (VoIP) services on target network and IT architecture, including VoIP, IP local, IP Centrex, IP Toll free, IP Remote Worker, AT&T wholesale service, and Business Direct self-service portal.
- Led the service development, strategy, and planning process for 2005/2006 plan of record with an IT Budget of $34.4M.
- Supervised the implementation and worldwide deployment across service delivery, service assurance, and billing functions.
Program Manager
IBM, Global Business Services
Netherlands
01.2003 - 01.2004
- Delivered the Voice over Enterprise Virtual Private Network project, deploying (EVPN) service to 137 Multi-Protocol Label Switching (MPLS) points of presence across Europe.
- Led the software development, service testing, and deployment of the flagship AT&T voice service.
Project Manager
North West Electricity
UK
01.1998 - 01.2000
- Led cross-functional teams to deliver multiple Electricity Distribution projects on time and within budget.
- Delivered W2K program for millennial year compliance.
- Delivered New Electricity Trading Arrangements (NETA) program.
Education
MBA - Masters Business Administration
Manchester University
UK01-2003
Diploma - Management Studies, Certificate, Management Studies
Open University
01-1999
Higher National Certificate - Electric Power Engineering
University of Central England - Birmingham
01-1989
Lean Six Sigma Green Belt
Purdue University
West Lafayette, IN08-2018
Applied Agentic AI
Massachusetts Institute of Technology
Cambridge, MA12-2025
Certified AI Project Manager
Techademy
New York, NY02-2026
Skills
- Global operations and delivery
- Team leadership and direction
- Problem-solving
- Program management
- Strategic planning
- Stakeholder & customer management
- Multi-operations management
- Revenue growth
Accomplishments
- Grew operational revenue delivery from $60M to $265M (2015 to present).
- Grew negative EBITDA (2015) to $48M (2025) and $65M (2026 projected).
- Defined and implemented global delivery process (Delivery Excellence).
- Established global PMO and standardized delivery operations.
- Increased QE automation from 50% to 90%.
- Increased Right-first-time metric from 79% to 93%.
- Resolved all customer critical service delivery issues with 100% retention.
- Successfully delivered multiple AMI, Grid modernization and IoT projects worldwide.
Timeline
Global Delivery Executive
Trilliant
01.2015 - Current
Program Director
Trilliant
01.2011 - 01.2015
Program Director – SMART GRID Program
National Grid USA
01.2008 - 01.2011
Program Director – SMART Program
National Grid Plc (UK)
01.2007 - 01.2008
Program Manager
National Grid Plc (UK)
01.2006 - 2006
Program Manager
AT&T Global Network Services
01.2005 - 01.2006
Program Manager
IBM, Global Business Services
01.2003 - 01.2004
Project Manager
North West Electricity
01.1998 - 01.2000
Higher National Certificate - Electric Power Engineering
University of Central England - Birmingham
MBA - Masters Business Administration
Manchester University
Diploma - Management Studies, Certificate, Management Studies
Open University
Lean Six Sigma Green Belt
Purdue University
Applied Agentic AI
Massachusetts Institute of Technology
Certified AI Project Manager
Techademy