Christopher Burgett

· Implemented customized IT solutions to meet Shell's specific Trading needs for both Compliance and Risk (Market and Credit) portfolios to optimize operational efficiency and meet business objectives while ensuring adherence to 142 Regulatory entities in the world and satisfying the specific needs of Shell Trading community and leadership.

· Analyzed portfolios to evaluate performance and make informed investment decisions.

· Ensured regulatory compliance by staying up to date on industry standards and requirements.

· Ensured proper portfolio management for 36 Trading applications, across two portfolios and four product delivery teams and several project teams leading over 100 Staff and contractors and several application SAAS vendors every investment cycle.

· Developed and implemented strategies to increase customer satisfaction.

· Created monthly reports for senior management summarizing operational performance metrics.

· Coached, mentored, and trained team members to improve their job performance.

· Conducted regular meetings with staff to discuss progress and identify areas of improvement.

· Established processes to ensure efficient workflow throughout the organization.

· Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

· Resolved conflicts between employees by providing guidance on company policies and procedures.

· Initiated new projects that resulted in increased productivity across all departments.

· Provided leadership during times of organizational change or crisis situations.

· Implemented new technologies to streamline operations, reduce costs, and improve customer service.

· Developed and implemented a comprehensive disaster recovery plan for the entire infrastructure.

· Accountable for managing the IT infrastructure (Investment through the entire lifecycle) for Shell.

· Upstream Americas Deepwater Business (New Orleans, Gulf of Mexico operations, Alaska, and Brazil)

· Led the rebuild of the Gulf of Mexico Microwave and Satellite network after Hurricane Katrina/Rita and Gustav/Ike

· Supported several Emergency Response and Disaster Recovery incidents (including the BP Horizon event) – Logistics Chief level attained.

· Gulf of Mexico Deep Water Hurricane Response Team / Shell Americas Response Team member

· Managed the IT Wholesale relationship for Shell Oil Products US and Motiva directly for over 800 Shell and Texaco Branded Wholesalers representing over 15,000 Gasoline, Lubricants and C-store sites in the United States. Established enduring relationships with many of the Shell/Texaco Wholesalers and the Retail US leadership.

· IT program manager of the largest rebranding effort in US Retail History (Total Cost $500MM) migrating Texaco locations to the Shell brand and the debranding of the Texaco locations under the Shell umbrella.

· Project Manager responsibility for the $20MM effort to convert 7000 Shell location's EPOS systems to the internal Shell Credit Card Tandem from an outside third-party network in six months.

· Instrumental in providing a $1MM cost savings enabling the project to be under budget and on time.

• Managed the Equiva Services (Texaco and Shell) account in the US and was recruited to join the Shell team from my performance delivered to the Wholesale Business (Motiva/Equilon)
• Deployed 2700 VeriFone Ruby Systems to Amoco Oil Retail locations in the United States while supervising 25 Software Trainers and logistics coordination to train Amoco site personnel on utilizing the system as part of the deployment.
• Deployed nationwide software upgrades for Citgo, Chevron, Texaco and Shell (Equiva Services) stations coordinating and contracting 200-300 service companies to perform the tasks that met the specific needs of the Oil Company requirements
• The single account services manager who led the entire organization on Y2K cutover and response