Christopher Burnette
Sacramento
Summary
Dynamic sales professional with extensive experience at New Balance, recognized for delivering exceptional customer service and driving sales through effective teamwork and problem-solving. Proven ability to manage high-volume transactions accurately while maintaining a focus on customer satisfaction and operational efficiency. Skilled in inventory management and fostering positive guest experiences.
Overview
11
11
years of professional experience
Work History
Lead Sales Associate
Big Lots Warehouse
Gilroy, CA
07.2021 - 12.2023
- Progressed from Cashier and Sales Associate to Lead, taking on responsibility for front-end supervision, daily operations, and team support.
- Processed high-volume transactions quickly and accurately, balancing registers at the end of shifts with 100% accuracy.
- Provided excellent customer service by assisting with product questions, returns, and locating inventory across departments.
- Led floor resets and organized promotional displays to boost seasonal sales and improve shopping flow.
- Trained and guided new hires on company procedures, cash handling, and customer interaction best practices.
- Assisted managers with opening/closing duties, key holding responsibilities, and conflict resolution on the floor.
Sales Associate / Stock Clerk /Retail Cashier
New Balance Athletic Shoe
8375 Arroyo Cir Suite A048, Gilroy, CA 95020
02.2020 - 06.2021
- Delivered knowledgeable and friendly service to customers, promoting New Balance products, sizing options, and seasonal promotions to drive sales.
- Operated the register and processed transactions accurately, handling cash, card, returns, and gift card sales with efficiency and care.
- Maintained inventory in the stockroom — tracked incoming shipments, counted merchandise, and restocked shelves based on product demand.
- Worked front-door during high-traffic holiday seasons, greeting customers, managing wait lines, and answering product/location questions to ensure a smooth shopping experience.
- Collaborated with team members to meet daily sales goals while maintaining clean displays and organized sales floor sections.
Overnight Stocker and Receiver/Front End Associate
Costco Wholesale Corp
7251 Camino Arroyo, Gilroy, CA 95020
02.2018 - 01.2020
- Managed graveyard shift stock duties, unloading large freight deliveries and moving heavy pallets to proper aisles using manual and mechanical equipment.
- Maintained speed and accuracy under time-sensitive overnight stocking goals, ensuring the store was ready for opening.
- Provided front-end support during daytime shifts, assisting with customer returns, receipt checks, and membership-related inquiries at the exit door.
- Monitored inventory flow between departments and reported low-stock items to supervisors for replenishment.
- Upheld Costco’s customer service standards while multitasking between stocking, cart return, and front-end responsibilities.
- Recognized for reliability, adaptability, and ability to shift between back-of-house labor and front-line customer interaction.
Facilities Technician / Site Services Assistant
RAC Services
495 5th Street Gilroy, CA 95020.
03.2017 - 01.2018
- Supported the daily operations of high-security commercial and data center facilities, assisting with site preparation, deconstruction, and environmental maintenance.
- Handled the removal, transport, and disposal of sensitive equipment, furniture, and cabling with strict attention to security and client protocols.
- Performed detailed post-project cleanups, floor-to-ceiling sanitation, and surface treatment for specialized environments including server rooms and industrial spaces.
- Assisted senior tech teams with light infrastructure setup, including basic cable tracing, labeling, and organization of hardware racks.
- Maintained detailed logs of completed tasks, removal checklists, and safety compliance procedures during time-sensitive overnight shifts.
- Collaborated with project managers and field leads to ensure facility readiness for IT installs, system upgrades, and tenant turnovers across multiple sites.
Cashier / Food Attendant / Park Monitor
Rockin' Jump Trampoline Park
8787 San Ysidro Ave, Gilroy, CA 95020
06.2015 - 02.2017
- Operated cash register for ticket sales, concessions, and merchandise purchases, handling high volumes of guests during peak hours and events.
- Prepared and served food and beverages at the concession stand, ensuring proper hygiene, food safety, and fast service during parties and open sessions.
- Monitored multiple trampoline zones, foam pits, and play areas to ensure guest safety and enforce park rules, intervening when necessary to prevent injury or misuse.
- Assisted with birthday party setups, cleanups, and time management to create smooth guest experiences.
- Maintained cleanliness and sanitation across food areas and jump zones in compliance with company safety policies.
Amusement Ride Operator/Restaurant Food Server/Cashier Assistant
Gilroy Gardens Family Theme Park
3050 Hecker Pass Hwy, Gilroy, CA 95020
05.2013 - 08.2015
- Operated multiple amusement rides while maintaining a strong focus on guest safety, equipment checks, and efficient ride flow during peak park hours.
- Conducted pre-operation inspections, ensured proper harnessing and seating, and delivered clear safety instructions to guests of all ages.
- Served food and beverages in high-volume concession areas, maintaining health code standards, fast ticket times, and positive guest interactions.
- Handled cash and card transactions quickly and accurately at both ride kiosks and food stands, regularly balancing registers at end of shifts.
- Assisted with line management, guest concerns, and crowd control in both food and ride zones, especially during holiday and special event operations.
- Demonstrated flexibility by shifting between food service, ride operations, and cashier duties based on staffing needs and park volume
Education
Bachelor of Science - Health Sciences
California State University, Sacramento
Sacramento, CA05-2025
Associate of Science - Health And Human Services
Gavilan Community College
12-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Task prioritization
- Team Leadership
- Attention-to-Detail
- Time Management & Multitasking
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Promoted from entry-level position to team lead or supervisor
- Trained and supported new employees on job duties and procedures
- Maintained perfect attendance or consistent punctuality
- Met or exceeded stocking, sales, or productivity goals
- Provided excellent customer service, resolving issues quickly and professionally
- Operated POS systems and balanced cash drawers accurately
Timeline
Lead Sales Associate
Big Lots Warehouse
07.2021 - 12.2023
Sales Associate / Stock Clerk /Retail Cashier
New Balance Athletic Shoe
02.2020 - 06.2021
Overnight Stocker and Receiver/Front End Associate
Costco Wholesale Corp
02.2018 - 01.2020
Facilities Technician / Site Services Assistant
RAC Services
03.2017 - 01.2018
Cashier / Food Attendant / Park Monitor
Rockin' Jump Trampoline Park
06.2015 - 02.2017
Amusement Ride Operator/Restaurant Food Server/Cashier Assistant
Gilroy Gardens Family Theme Park
05.2013 - 08.2015
Bachelor of Science - Health Sciences
California State University, Sacramento
Associate of Science - Health And Human Services
Gavilan Community College