Christopher Burt
Summary
Knowledgeable Customer Success / Implementation Manager with more than 20 years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.
Overview
18
18
years of professional experience
Work History
SR CUSTOMER SUCCESS / IMPLEMENTATION MANAGER
Finastra
07.2019 - Current
- Partner with project managers, business analysts and other stakeholders globally in software delivery and implementation until deployment of Fusion Global PAYPlus system to 10 customers statewide including requirements analysis, design, configuration, software certification and management of defects
- Created detailed business requirements (user stories) and functional solutions
- Engage with customers on requirements analysis and effort estimations
- Business support to delivery teams throughout the entire software implementation process and after
- Provided accurate and consistent statuses and reporting on different levels
- Involvement in the projects, throughout the development and implementation lifecycle, to ensure the actual implementation meets the requirements
- Created internal ‘How-to' guides, training materials, and end-user documentation
- Wrote, reviewed and analyzed KPI (Key Performance Indicator) measuring customer reported defects.
- Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
SR MANAGER/SENIOR BUSINESS ANALYST/PROJECT MANAGER
Capgemini Financial Services
05.2016 - 02.2019
- Partner with project managers, business analysts and other stakeholders globally to deliver HSBC's Transformation project to enhance HSBC's Invoice Financial Application International (IFAI) group system currently being used by 19 sites worldwide throughout 4 regions (Asia, MENA, Europe and Americas, and includes new deployments to Canada and Mexico
- Lead the coordination, planning and risk management of all business & IT aspects of projects
- Advise program manager and business sponsor of reasons for Project RAG status and provide timely escalations and mitigation proposals
- Support business and IT teams throughout the lifecycle of the project, ensuring all BTF artifacts are produced in line with methodology; ensure all business requirements are clearly defined and understood
- Engage with Stakeholders on review of user stories using JIRA.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Defined clear targets and objectives and communicated to other team members.
MANAGER/SENIOR BUSINESS ANALYST
Capgemini Financial Services
11.2015 - 05.2016
- Partnered with multiple stakeholders to coordinate business process analysis sessions and align solutions with business initiatives, while leading the execution of high-quality deliverables across the Elaboration phase, which included the defining and documenting of process flows and user interface use cases using IRA and Visio
- Managed daily team workload delegation and proactively communicated status updates
- Analyzed business/user needs and document business/technical requirements; translated into design specifications
- Produced high quality deliverables including requirements definition and documentation
- Collaborated with customers and client stakeholders to understand and define business requirements, while working directly with technologists to develop use cases and functional specifications documents
- Facilitated JAD sessions; participate in requirement gathering sessions, meetings and presentations
- Wrote, reviewed, finalized and oversaw the delivery of 10 use cases per weekly cycle
- Partnered with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents.
SENIOR CONSULTANT/PROJECT MANAGER/ BUSINESS ANALYST
The Capital Markets Company (Capco)
08.2014 - 10.2015
- Managed and drove all aspects of complex projects and releases supporting the global data conversion of the Private Wealth Management sector, to include holding full SDLC, and overseeing the coordination of project resources and team building
- Managed day-to-day project operations and served as the primary day-to-day client and team contact for the project; led the cross-functional management of the 28 project work streams
- Devised and delivered all dates for data analysis/mapping sessions, 4 mock events, 4 change management events, 2 dress rehearsals, and 2 live events on the conversion implementation plan
- Led requirements gathering and system specifications via workshops, work sessions and interviews
- Allocated and delivered key tasks, milestones, resources, time schedules, to-do list and execution status; handled all project reporting to IT and user management.
VICE PRESIDENT/SENIOR APPLICATION BUSINESS ANALYST
Bank of Tokyo-Mitsubishi UFJ
09.2011 - 05.2014
- Managed and drove all aspects of support for treasury and cash management projects, to include delivering expert business knowledge to the Pan Am CMS Project Team and conducting the initial review and detailed analysis of business/functional requirements and system enhancement requests
- Created detailed functional specifications for global program/application and participated in the implementation planning activities phase of the program
- Successfully managed SIT code drop testing and certification, coordinated test activities for SIT and UAT phases of projects, and executed UAT defect triage and QA support
- Validated testing output and tracked results in PMO Quality Center
- Drove all testing, user training and support during implementation phase; designed enterprise-wide operational manuals and workflows currently in use by staff
- Revamped BNY Mellon bank file transmission customer support process to improve issue resolution
- Coordinated with GXS vendor to receive annual SAS70/SSAE16 reports preventing internal audit issues.
ASSISTANT VICE PRESIDENT/PROJECT MANAGER/BUSINESS ANALYST
Mizuho Corporate Bank, LTD
03.2006 - 08.2011
- Directed multiple projects servicing institutional banking, from the creation of the project plan to user acceptance, full SDLC leadership and system testing, to final implementation
- Partnered in all aspects of support and joint marketing efforts for ACH, Remote Deposit, Statements, Positive Pay, FX and Global Cash Management System (CMS) Internet based products
- Created process improvement/automation workflows for various transactions, to include FX payments and deposits
- Served as the liaison between internal/external teams; communicated all relevant project updates, decisions, actions, issues and risks, and coordinated the implementation of projects with other sections/units
- Developed training materials, operational procedures and workflows for the new internet banking system used today
- Directed the customer support team that received and processed applications and requests related to Mizuho Treasury and Cash Management Services
- Managed training schedule of staff to train over 1000 Mizuho customers on the use of the Internet Banking.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT & INDUSTRIAL RELATIONS
Seton Hall University
South Orange, NJASSOCIATE'S CERTIFICATE - BUSINESS ANALYSIS
ESI International
Skills
- Business Systems Analysis
- Client Requirements
- Use Cases & Process Flow
- Corporate Training
- SDLC & PMLC
- Project Performance Reporting
- Customer Success
- Customer Engagement
- Implementation Management
- Team Management
- User Acceptance & Testing
- Process Improvement
- Microsoft Office
- Visio
- JIRA
- QC Manager
- SharePoint
- Archer
- IGraphix
- SalesForce
- PowerBI
- Agile framework
- Software Implementation
- Project Coordination
- Staff hiring
- Data Migration
- Project Leadership
- Problem Resolution
- Networking
- Supervision and leadership
- Remote Office Availability
Timeline
SR CUSTOMER SUCCESS / IMPLEMENTATION MANAGER
Finastra
07.2019 - Current
SR MANAGER/SENIOR BUSINESS ANALYST/PROJECT MANAGER
Capgemini Financial Services
05.2016 - 02.2019
MANAGER/SENIOR BUSINESS ANALYST
Capgemini Financial Services
11.2015 - 05.2016
SENIOR CONSULTANT/PROJECT MANAGER/ BUSINESS ANALYST
The Capital Markets Company (Capco)
08.2014 - 10.2015
VICE PRESIDENT/SENIOR APPLICATION BUSINESS ANALYST
Bank of Tokyo-Mitsubishi UFJ
09.2011 - 05.2014
ASSISTANT VICE PRESIDENT/PROJECT MANAGER/BUSINESS ANALYST
Mizuho Corporate Bank, LTD
03.2006 - 08.2011
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT & INDUSTRIAL RELATIONS
Seton Hall University
ASSOCIATE'S CERTIFICATE - BUSINESS ANALYSIS
ESI International
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