Christopher Busick Jr
Fremont,CA
Summary
Reliable and professional individual who quickly learns and masters new concepts and skills. Superior ability to integrate prior work experience to serve the ambitions and operations of the organization.
Overview
6
6
years of professional experience
Work History
Patient Administration Specialist II
Stanford Healthcare
San Jose, CA
11.2023 - Current
- Meet/Exceed organizational and department service standards.
- Answers non-clinical CRMs, escalating where appropriate.
- Answers non-clinical patient messages, escalating where appropriate.
- Ensures that all scheduled patients are eligible for services requested and/or determines patient eligibility.
- Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
- Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
- Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.
Overnight Supervisor
Nobu Hotels
Palo Alto, CA
03.2023 - Current
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Generated daily, weekly and monthly reports to close out day and meet objectives.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Supervised overnight front office functions and managed workload as appropriate
- Assessed checklist on daily basis and planned shift accordingly.
Access Operations Agent
Stanford Health Care
Newark, CA
04.2021 - 09.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every patient.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients with compassion while keeping medical information private.
- Registered patients by verifying records to update computer system and patient charts.
- Relayed patient questions and requests to medical team for follow up with the greatest degree of accuracy as possible while setting turn-around-time expectations.
- Observed group quality assurance standards during each call and employed methods to ensure positive interactions during each call.
Patient Service Representative
Sutter Health
San Carlos, CA
09.2020 - 04.2021
- Operated a multi-line telephone console with a high incoming call volume.
- Provided informational services to patients regarding requests for information and referrals to other providers.
- Processed patient insurance co-pays for services rendered.
- Scheduled future appointments for patients and field physician appointment/patient communication requests as necessary.
- Checked daily doctor schedules and verified insurance.
- Courteously gather information from the patient to register them in the system and/or sign them in for an appointment.
Leasing Consultant
All American Self Storage
San Mateo, CA
09.2019 - 02.2021
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Maintained accurate records of correspondence with and from tenants.
- Received rent payments and tracked transactions in accounting software.
- Escalated critical issues to property manager to deliver immediate resolution.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Front Office Specialist
Sacramento Ear, Nose & Throat
Roseville, CA
03.2020 - 08.2020
- Greeted incoming patients, completed registration procedures and checked each into system.
- Handed out forms to complete or update and put newest information into computer database.
- Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
- Calculated money due and processed payments.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
Patient Service Representative
Sutter Health
San Carlos, CA
01.2019 - 02.2020
- Operated a multi-line telephone console with a high incoming call volume.
- Provided informational services to patients regarding requests for information and referrals to other providers.
- Processed patient insurance co-pays for services rendered.
- Scheduled future appointments for patients and field physician appointment/patient communication requests as necessary.
- Checked daily doctor schedules and verified insurance.
- Courteously gather information from the patient to register them in the system and/or sign them in for an appointment.
Night Auditor
Doubletree By Hilton
Burlingame, CA
01.2019 - 12.2019
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assessed checklist on daily basis and planned shift accordingly.
Front Office Supervisor
Hyatt Place
San Jose, CA
07.2018 - 10.2018
- Kept close eye on front desk to promptly address and resolve issues.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Welcomed large volume of guests and improved overall customer service.
Education
High School Diploma - US
Newark Memorial High School
2014
Skills
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Outstanding work ethic
- Experienced typist
- Accident & Health/Sickness Producer Licensed
- Extensive customer service experience
- Proficient in MS Office Suite
- Superior interpersonal skills
- Personnel training and development experience
Timeline
Patient Administration Specialist II
Stanford Healthcare
11.2023 - Current
Overnight Supervisor
Nobu Hotels
03.2023 - Current
Access Operations Agent
Stanford Health Care
04.2021 - 09.2023
Patient Service Representative
Sutter Health
09.2020 - 04.2021
Front Office Specialist
Sacramento Ear, Nose & Throat
03.2020 - 08.2020
Leasing Consultant
All American Self Storage
09.2019 - 02.2021
Patient Service Representative
Sutter Health
01.2019 - 02.2020
Night Auditor
Doubletree By Hilton
01.2019 - 12.2019
Front Office Supervisor
Hyatt Place
07.2018 - 10.2018
High School Diploma - US
Newark Memorial High School
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