Christopher Busse
Spokane Valley,WA
Summary
A challenging career as a Customer Service Representative in a growing company with opportunity for advancement. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Coeur d' Alene Casino Resort Hotel
Worley, ID
12.2021 - 06.2024
- Executed daily operations of Casino Surveillance
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Successfully handled customer information
- Referred unresolved customer grievances to designated departments for further investigation
- Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Security Officer Patrolman
Kodiak Security
Spokane Valley, WA
07.2021 - 10.2021
- Patrolled premises to identify and quickly respond to suspicious individuals or activities
- Responded to inquiries and requests for assistance from visitors and staff members
- Completed daily reports outlining regular activities and notable incidents including theft and property damage.
Insurance Agent
Bankers Life
Spokane, WA
06.2017 - 12.2017
- Sought out new clients and developed clientele by networking to find new customers and generated lists of prospective clients
- Selected company that offered the type of coverage requested by the client to underwrite policy
- Conferred with clients to obtain and provide information when claims were made on a policy
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Sold insurance to new and current clients
- Contacted prospective clients and explained features and merits of policies offered
- Recommended amount and type of coverage based on analysis of prospect's circumstances and utilized persuasive sales techniques.
Customer Service Representative
Comcast
Liberty Lake, WA
03.2016 - 04.2017
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Greeted and assisted customers with various requests
- Utilized computer to help retain and add new services to customers.
Customer Service Agent
Qualfon
Hayden, ID
09.2013 - 02.2016
- Documented telemarketing activities and produced reports showing results of employees' sales numbers
- Boosted sales numbers by scheduling for prospective clients to talk with sales reps
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Trained and managed 10-15 people and achieved significant improvements in their productivity
- Trained new agents in company procedures.
Education
Medical Assistant -
Spokane Community College
Spokane, WA01.2005
Associate of Arts - Criminal Justice
Spokane Community College
Spokane, WA01.2001
General Education Diploma -
West Valley High School
Spokane Valley, WA01.1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
References
Available upon request
Timeline
Customer Service Representative
Coeur d' Alene Casino Resort Hotel
12.2021 - 06.2024
Security Officer Patrolman
Kodiak Security
07.2021 - 10.2021
Insurance Agent
Bankers Life
06.2017 - 12.2017
Customer Service Representative
Comcast
03.2016 - 04.2017
Customer Service Agent
Qualfon
09.2013 - 02.2016
Medical Assistant -
Spokane Community College
Associate of Arts - Criminal Justice
Spokane Community College
General Education Diploma -
West Valley High School
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