Christopher Cabla
Temple,TX
Summary
Accomplished Sr Tech Specialist with a proven track record at Heart of Texas Goodwill Industries, enhancing IT efficiency and employee performance through expert problem-solving and technical communication. Skilled in system installations and customer relations; experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
13
13
years of professional experience
Work History
Sr Tech Specialist
Heart of Texas Goodwill Industries
03.2022 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Facilitated widespread tool adoption to enhance efficiency.
- Maintained office PCs, networks and mobile devices.
- Prepared video conferencing equipment including PCs, projectors, and microphones.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Tier 2 Technical Support
Verizon Enterprise
11.2020 - 03.2022
- After 5 years in the Retail channel I moved to the Tier 2 Support channel. In that role I assisted in troubleshooting, identifying, and resolving employee/customer issues; Issues can be from Port requests not being complete, working alongside the Network repair bureau to resolve connection issues on cellular devices.
- Improved customer satisfaction by resolving complex technical issues in a timely manner.
- Assisted new hires with onboarding tasks, including system setup and training on company policies and procedures.
- Provides thorough, detailed, and concise written documentation.
- Researching inventory tickets and locating lost devices
- Responds to Help Desk phone calls, emails, and support tickets.
- Performed root cause analysis of reported issues to enact corrections.
- Diagnosed and troubleshot hardware, software and network issues.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Business Solutions Specialist
Verizon
04.2016 - 11.2020
- Collaborated with team members to achieve monthly sales goals and maintain high performance standards.
- Streamlined inventory management, reducing stock discrepancies and ensuring product availability.
- Facilitated smooth communication between store staff and management, ensuring timely resolution of any issues that arose during daily operations.
- Developed partnership agreements with complementary businesses, creating referral networks for increased lead generation..
- Adapted quickly to changes within the retail industry and adjusted sales approach accordingly, maintaining a competitive edge amidst shifting market conditions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Covid-19 Redeployment to Customer Service
- Control and maintain inventory shrink
- Helped with new hire processing and training.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Retail Sales Associate
T-Mobile
02.2012 - 08.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Assisted GM in monitoring employee attendance for sick leave, vacation periods, and holidays.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Education
A+, Network + - Computer Science
TSTC
Waco, TXSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Technical communication
- Proficient in Office 365 Admin, KnowB4, JitBit, GoTo, Kadence workplace,
- Supply management
- System installations
- Troubleshooting
- Information security
- IT documentation
- Software implementation
- System upgrades
- Application support
- IT risk management
- Technical issue analysis
Accomplishments
Completed the Leadership Exploration and Development program
Worked side by side with my cohort to create the groundwork for the EAP program that the Heart of Texas Goodwill currently uses.
Timeline
Sr Tech Specialist
Heart of Texas Goodwill Industries
03.2022 - 11.2024
Tier 2 Technical Support
Verizon Enterprise
11.2020 - 03.2022
Business Solutions Specialist
Verizon
04.2016 - 11.2020
Retail Sales Associate
T-Mobile
02.2012 - 08.2014
A+, Network + - Computer Science
TSTC
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