Christopher Calderone
Jackson
Summary
Results-driven and experienced performance improvement, project management, and change management professional with a proven track record of leading organizational and operational improvement initiatives within the healthcare sector and beyond.
Overview
17
17
years of professional experience
Work History
Transformation Project Consultant
Trinity Health
Livonia
09.2024 - Current
- Lead projects at Trinity Health that are focused on enhancing patient care, safety, quality, and organizational effectiveness using project management and performance improvement tools, techniques, and principles.
- I also collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.
- Manage project budgets to ensure cost-controls and overall financial performance.
- Create and maintain various project documents including dashboards, financial reports, executive/steering committee presentation/summaries, etc.
- Design, create and deliver leadership development programs that align to organization’s goals.
- Worked with leaders and colleagues to establish culture of continuous improvement and employee engagement - planned and facilitated various process and performance improvement events.
- Designed dashboards/tools with relevant metrics for tracking project progress and performance.
Senior Manager, Thought Leadership
Global Healthcare Exchange (GHX)
Louisville
08.2022 - 06.2024
- Responsible for organizing and guiding all thought leadership activities throughout the organization, including North America, India, and Europe.
- Organized and created relevant thought leadership content intended to highlight key healthcare and supply chain-related topics, trends, best practices, etc. in a way that connects back to the solutions that GHX provides its customers.
- Provided advisory services to GHX product marketing teams and partnered with content strategy team to develop a unified content and thought leadership strategy designed to highlight service and solution offerings.
- Created presentations and speeches for senior leaders throughout the organization and developed new processes and workflows for streamlining content design and delivery.
- Build out, manage, and maintain internal SharePoint site for all thought leadership and related content.
Senior Performance Excellence Consultant
Trinity Health
Livonia
01.2018 - 07.2023
- Responsible for providing leadership and advisory services in the areas of change management, continuous process improvement and process redesign, utilizing tools and methodologies of lean and Six Sigma to improve the standardization of care delivery and improve the efficiency of support processes throughout multiple, regional health systems.
- Provided leadership coaching and designed several leadership development and performance improvement training programs for leaders at all levels of the organization.
- Led and implemented continuous improvement initiatives, utilizing Six Sigma methodologies and lean techniques/tools to drive process optimization and cost savings.
- Championed a culture of continuous improvement and operational excellence across all levels of the organization and collaborated with senior leadership to identify improvement opportunities aligned with organizational goals.
- Prepared comprehensive change and workforce transition plans and programs, including strategies to support change and transition initiatives designed to engage leadership.
- Developed and implemented change management plans and strategies to minimize disruption and ensure a smooth transition.
- Collaborated with leadership and stakeholders to communicate changes and build support.
- Conducted stakeholder analysis and impact assessments to identify potential resistance and develop targeted communication and training plans designed to create sustained change.
- Delivered training and support to employees to ensure they understand the changes and are equipped to adapt.
- Applied behavioral tools to assess the impact of change, using assessments of organizational culture, performance, and readiness for change.
- Provided insights and recommendations to senior leadership on change management best practices.
Director, Program Management and Performance Improvement
McKesson - Patient Care Solutions
Pittsburgh
10.2016 - 12.2017
- Responsible for leading a team of project managers and business analysts tasked with providing internal performance improvement advisory services to a $200 million dollar per year business unit.
- Responsible for planning, organizing, and leading special projects including the development and implementation of new software and other technology-enabled solutions designed to drive operational excellence, improve productivity, and reduce administrative burden.
- Mentored and trained team members and key stakeholders in lean principles, Six Sigma tools, and other improvement methodologies.
- Built and sustained internal expertise to support long-term operational improvements.
- Designed, developed, delivered and managed of key project related communications to be distributed across an organization’s impacted stakeholders, customers & suppliers.
- Assessed the change impact and conducted impact analyses, assessed change readiness, identified key stakeholders and created executable actions meant to support adoption of the identified changes.
- Designed surveys and analyzed data to develop insights and recommendations for improving employee well-being and employee engagement.
Lean Healthcare Consultant
Altarum Institute
Ann Arbor
11.2013 - 12.2017
- Led several critical access hospitals through service excellence re-design and implementation projects focused on improving the patient care experience and the care delivery process.
- Developed employee engagement surveys and related improvement programs that resulted in improved staff satisfaction and improved retention rates for various critical access hospitals.
- Developed and designed lean and performance improvement consulting services for clinics, physician practices and hospitals - provided advisory services to physician practices, rural hospitals and clinics.
- Prepare comprehensive change and workforce transition plans and programs, including strategies to support change and transition initiatives and engage leadership.
- Facilitated strategic planning sessions with CEOs and other leaders for various critical access hospitals.
Performance Improvement Leader
Allegiance Health (Henry Ford)
Jackson
02.2008 - 11.2013
- Planned, led, and directed performance improvement initiatives and projects throughout the organization using lean/general performance improvement tools, techniques, and concepts.
- Developed and delivered presentations and educational workshops on lean thinking, project management and general performance improvement topics for leaders and staff.
- Developed change management tactics and strategies designed to sustain process changes -assisted leaders with developing unit and process-level dashboards and data collection.
- Developed and deployed user adoption programs applicable to the changes/solutions being implemented.
- Designed and delivered presentations and workshops on various topics including performance improvement, leadership development, project management, etc.
Education
Bachelor of Arts - Healthcare Administration
Spring Arbor University
Spring Arbor, MIMaster of Arts - Organizational Management and Leadership
Spring Arbor University
Spring Arbor, MIMaster of Science - Industrial and Organizational Psychology
Capella University
Minneapolis, MNSkills
- Silver Lean Certified
- Lean Healthcare certificate
- Healthcare Performance Improvement training
- Public Trust Security Clearance
- Notary Public
- Public speaking
- Oral communication
- Written communication
- Presentation skills
- Visio
- PowerPoint
- Word
- Excel
- Clarity
- Microsoft Teams
- SharePoint
- Business acumen
- Organizational change management
Professional Development And Additional Skills
- Silver Lean Certified (Simpler/IBM Watson Health)
- Lean Healthcare certificate (University of Michigan Health System)
- Completed Healthcare Performance Improvement training course (Spectrum Health)
- Veteran of United States Army - honorable discharge with numerous awards and citations
- Public Trust Security Clearance (Active) – U.S. Department of Veterans Affairs
- Notary Public – State of Michigan
- Published several articles for HomeCare Magazine and HME News
- Extensive public speaking experience
- Strong oral and written communication skills
- Advanced skills in Visio, PowerPoint, Word, Excel, Clarity, Microsoft Teams
- Advanced SharePoint skills
- Acute business acumen and understanding of organizational issues
Timeline
Transformation Project Consultant
Trinity Health
09.2024 - Current
Senior Manager, Thought Leadership
Global Healthcare Exchange (GHX)
08.2022 - 06.2024
Senior Performance Excellence Consultant
Trinity Health
01.2018 - 07.2023
Director, Program Management and Performance Improvement
McKesson - Patient Care Solutions
10.2016 - 12.2017
Lean Healthcare Consultant
Altarum Institute
11.2013 - 12.2017
Performance Improvement Leader
Allegiance Health (Henry Ford)
02.2008 - 11.2013
Bachelor of Arts - Healthcare Administration
Spring Arbor University
Master of Arts - Organizational Management and Leadership
Spring Arbor University
Master of Science - Industrial and Organizational Psychology
Capella University
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