Christopher Cales
Lima,OH
Summary
Results-oriented leader with military experience enhancing organizational quality. Adept at delivering tailored fitness programming in fast-paced environments while ensuring safety compliance and member satisfaction. Strong problem-solving and team leadership skills promote effective collaboration and resolution of operational challenges.
Overview
16
16
years of professional experience
Work History
Lifeguard
YMCA
Wapakoneta, Ohio
06.2026 - Current
- Monitored pool activities to ensure safety and compliance with regulations.
- Ensured safety of children, teenagers, adults, and seniors by actively observing and enforcing safety protocols.
- Administered first aid and CPR to respond effectively to emergencies.
- Instructed swim lessons for various age groups and skill levels.
Certified Personal Trainer/ Lifeguard
YMCA Life Center
Greenville, SC
03.2026 - 06.2026
- Maintained pool facilities and enforced safety rules as a Red Cross Certified Lifeguard, ensuring a safe environment for all patrons.
- Developed tailored workout programs and rehabilitation techniques in collaboration with individuals to meet specific fitness goals.
- Provided services in Greenville, SC
Certified Personal Trainer
Planet Fitness
06.2025 - 03.2026
- Conducted 9 daily classes for members, focusing on upper body, lower body, core, TRX, strength, and stretching to enhance member fitness.
- Maintained equipment by lubricating machines, organizing attachments and accessories, and upholding inventory to meet highest standards for excel fitness.
- Ensured calendar and schedule reflected zero deficiencies through consistent updates for member support.
Member Services Representative
Planet Fitness
01.2025 - 06.2025
- Provided exceptional customer service to over 1500 members by ensuring all equipment was well-maintained and facility remained clean, enhancing overall fitness experience.
- Facilitated membership sign-ups and processed payments efficiently.
- Assisted members with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of fitness areas and equipment.
Customer Service Associate
Lowes
09.2020 - 06.2021
- Resolved customer complaints efficiently and professionally.
- Assessed customer needs and provided tailored guidance to enhance satisfaction.
- Assisted customers with product inquiries and service requests daily.
- Processed returns and exchanges according to store policies.
Material Handler
PrimeTec Inc
06.2019 - 10.2019
- Operated forklifts to transport materials within warehouse safely.
- Loaded and unloaded shipments efficiently, ensuring proper placement.
- Inspected incoming materials for quality and compliance with standards.
- Processed, inventoried, sorted, and inspected over 50 types of items, managing over 25,000 individual items at II MEF Individual Issue Facility (IIF) and Unit Issue Facility (UIF) to ensure serviceability.
- Recognized and separated non-serviceable items, allowing individuals at II MEF to receive quality gear through attention to detail.
Quality Assurance Specialist
Professional Solutions Delivered
01.2019 - 05.2019
- Conducted thorough inspections of products to ensure quality standards.
- Developed and implemented testing protocols for new software releases.
- Conducted random inspections of over 130 pieces of equipment addressing IIF and UIF issues to support operations within II MEF.
- Utilized teamwork and problem-solving skills to identify system deficiencies and implement corrective actions.
- Collaborated with cross-functional teams to identify process improvement opportunities.
Information Systems Department Chief
United States Marine Corps
11.2013 - 11.2017
- Managed daily operations of 650 IT assets, ensuring support for over 900 users within Marine Aviation Logistics Squadron (MALS)-14.
- Executed daily operational tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Guided 31 Marines by leveraging strengths, addressing weaknesses, and facilitating growth opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Information Systems Quality Assurance Manager
United States Marine Corps
06.2010 - 11.2013
- Coordinated scheduling of 65+ inspections across 5 divisions, delivering corrective actions, trend analysis, and after-action reports to higher authorities, sustaining a 97.5% mission capable rating over 3 years.
- Conducted audit inspections on 5 flying squadrons, earning awards for comprehensive overhauls of Administrative, Customer Service, Network Support, Quality Assurance, and Information Systems departments.
- Ensured compliance with quality standards and regulations in military operations.
- Developed and implemented quality assurance protocols for various projects.
- Led training sessions to enhance team knowledge of quality assurance practices.
Education
CPR certifications and Lifeguard Certification -
Red Cross
05-2026
CPT course and Corrective Exercise Specialist (CES) course -
National Academy of Sports Medicine
09-2024
Masters degree in Management and Leadership - cyber security
Webster University
05-2020
Bachelor's of Applied Science - Information Security
Campbell University
05-2019
Skills
- Swim lesson instruction
- First aid certification
- Safety compliance
- Customer service
- Team building
- Project management
- Team leadership
- Fitness programming
- CPR administration
- Quality assurance
- Equipment maintenance
- Conflict resolution
- Functional movement training
- Circuit training design
- Core stability training
- Rehabilitation techniques
- Information security
- Contract review proficiency
- End user support
- Problem solving
- Document review
- Operations management
- Interpersonal skills
- Project coordination
- Network administration
- Process improvement implementation
- LAN protocols
- IT risk management
- Employee engagement
- Customer relations and support
- Staff development
- Multitasking capacity and abilities
- Professionalism and attention to detail
Hobbies and Interests
- Fitness
- LARP
- Crafting
- Reading
Timeline
Lifeguard
YMCA
06.2026 - Current
Certified Personal Trainer/ Lifeguard
YMCA Life Center
03.2026 - 06.2026
Certified Personal Trainer
Planet Fitness
06.2025 - 03.2026
Member Services Representative
Planet Fitness
01.2025 - 06.2025
Customer Service Associate
Lowes
09.2020 - 06.2021
Material Handler
PrimeTec Inc
06.2019 - 10.2019
Quality Assurance Specialist
Professional Solutions Delivered
01.2019 - 05.2019
Information Systems Department Chief
United States Marine Corps
11.2013 - 11.2017
Information Systems Quality Assurance Manager
United States Marine Corps
06.2010 - 11.2013
CPR certifications and Lifeguard Certification -
Red Cross
CPT course and Corrective Exercise Specialist (CES) course -
National Academy of Sports Medicine
Masters degree in Management and Leadership - cyber security
Webster University
Bachelor's of Applied Science - Information Security
Campbell University