Christopher Cali
Phoenix,AZ
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 35 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in [Software] administration and troubleshooting and system information analysis. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Service Engineer
Workhorse Products
03.2018 - Current
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Installed and repaired new and used equipment manufactured by Workhorse and other manufacturers.
- Customer service in helping to repair and train customers on location and on the phone
- Knowledge in electrical repair and installation single and three phase
- Created relationships with key decision-makers and served as external technical spokesperson.
- Performed periodic testing of all networks and systems.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Traveled globally performing service for over 30 years
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
Production Manager
American Printhouse
02.2014 - 11.2016
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
Education
Associate in Electronics Engineering Technology - Electrical Engineering
DeVry University
Chicago, IL06.1995
Skills
- Technical Support
- Field Service
- Equipment Assembly
- Suggestive Selling
- Preventive Maintenance
- Schematic reading
- Safety Procedures
- Electrical Systems
- Design Planning
- System diagnostics
- Mechanical Aptitude
- Parts Replacement
- System Maintenance
- Report Preparation
- Equipment Installation
- Equipment monitoring
Rebuilding cars
I enjoy rebuilding and modifying older cars. From the motor to the interior.
I have re-built and modified over 15 cars and motorcycles
Languages
German
Limited Working
Timeline
Service Engineer
Workhorse Products
03.2018 - Current
Production Manager
American Printhouse
02.2014 - 11.2016
Associate in Electronics Engineering Technology - Electrical Engineering
DeVry University
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