WIndows
Christopher Calire
I.T
Scio,OH
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
10
10
years of professional experience
3
3
year of post-secondary education
Work History
Licensed Insurance Agent
Allstate
Scio, OH
10.2022 - 12.2023
- Upsold additional products and services after identifying customer needs and requirements.
- Obtained underwriting approval by completing application for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Capitalized on upsell opportunities with offers of [Type] support and additional insurance policy options.
- Promoted products and services using upselling and other sales strategies.
- Calculated quotes and educated potential clients on insurance options.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Utilized CRM software to manage client relationships.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Claims Processor
Safelite
Scio, OH
01.2023 - Current
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Managed workload and priorities to meet claims processing meet deadlines.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Monitored claims processing trends to identify potential areas of improvement.
- Maintained confidentiality of patient finances, records, and health statuses.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
IT Field Service Technician
Vinson
New Philadelphia, OH
08.2019 - 09.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Installed, configured and maintained computer systems and network connections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Support Specialist
Apple
Scio, OH
04.2014 - 08.2019
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Updated software to safeguard against security flaws.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to PC,mobile,and enterprise technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Skills
Application installations
Technical issue analysis
Technical issues analysis
Desktop support
Mac systems
Software diagnosis
Data recovery
Issue troubleshooting
User credential management
PC component diagnostics
Technical Support
Complaint resolution
Ticket support system management
Software
Education
Bachelor of Arts - Art Photography
05.2024 - Current
Interests
Photography
Travel
Cooking
Reading
Timeline
Arizona State University - Bachelor of Arts, Art Photography
05.2024 - Current
Claims Processor - Safelite
01.2023 - Current
Licensed Insurance Agent - Allstate
10.2022 - 12.2023
IT Field Service Technician - Vinson
08.2019 - 09.2021
IT Support Specialist - Apple
04.2014 - 08.2019