Experienced Paramedic and Customer Service Professional with a growing background in fire service and a strong commitment to safety, morale, and education. Brings over 15 years of customer service experience and more than 10 years of 911 EMS experience across both urban and rural systems. Certified as a firefighter, adding to a skill set that includes emergency response, patient care, and interagency operations. Also experienced as an EMS instructor, with a proven ability to train and mentor personnel, update protocols, and enhance team performance under pressure.
Paramedic Firefighter in a suburban and rural 911 system, providing advanced life support, fire suppression, and rescue services. Also function as a Field Training Officer (FTO), guiding and evaluating new paramedics in both clinical performance and field operations. Known for calm, efficient care under pressure and a strong focus on teamwork and readiness.
Developed and delivered comprehensive EMS training programs for diverse learner groups. Facilitated hands-on simulations to enhance practical skills in emergency medical response. Assessed learner performance through practical evaluations and provided constructive feedback. Collaborated with healthcare professionals to ensure curriculum aligns with current best practices.