
Results-driven professional with expertise in compliance, quality assurance, sales, and training across the Medical Device, Pharmaceutical, and Aerospace industries. Skilled in relationship management, problem-solving, and delivering technical training to diverse teams. Adept at conducting investigations, implementing corrective actions, and ensuring regulatory compliance.
• Led investigations into process deviations and nonconformities, identifying root causes and implementing corrective actions.
• Developed and executed CAPA plans to ensure compliance with industry regulations.
• Provided Quality Management System guidance and trained teams on compliance protocols.
• Conducted in-depth investigations into customer complaints and product quality concerns.
• Collaborated with cross-functional teams to resolve product issues and ensure regulatory compliance.
• Delivered technical training on quality processes and corrective actions.
• Led root cause analyses for quality and compliance issues, ensuring adherence to industry regulations.
• Developed corrective action strategies and conducted internal training programs.
• Managed documentation and reporting for compliance audits and field alerts.
• Managed hospital accounts, promoting Hospira Infusion (IV) Therapy, Devices, and Services.
• Conducted competitive market analysis and positioned ICU Medical’s products strategically.
• Provided product training to hospital staff as part of the field sales teams.
Compliance & Quality Assurance
Project & Process Management
Stakeholder Engagement
Technical Training & Communication
Root Cause Analysis & CAPA Implementation
Regulatory & Quality Systems Compliance
• Acted as a clinical expert, providing consultative support to hospital staff and supply chain contacts.
• Assisted field sales teams with contract negotiations, pricing strategies, and customer issue resolution.
• Strengthened customer relationships, expanding accounts and increasing revenue.
• Helped hospitals optimize cost savings through strategic product recommendations.